Operations Clerk-I

OSS Shift Lead

Join a global leader in workforce solutions Net2Source Inc. We're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precisionRight Talent. Right Time. Right Place. Right Price.

Role Overview: The OSS Shift Lead is the operational backbone of the day-to-day shift. This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations. You are the "control tower" during your shift responsible for keeping operations running smoothly and stepping in when things go off track.

Key Responsibilities:

• Shift Management & Staffing: Assign OSS to shifts and ensure full coverage across all active jobs. Monitor attendance, lateness, and no-shows; take immediate corrective action. Backfill gaps in real-time by reassigning or escalating.
• Real-Time Operations Oversight: Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion). Escalate critical issues with clear context and proposed solutions.
• Communication Hub: Serve as the primary point of contact for all inbound/outbound OSS communication during shift. Respond to OSS questions, issues, and updates quickly and clearly. Coordinate with internal teams (Ops, Support, Launchers etc.) as needed.

What Good Looks Like:

• All shifts are fully staffed with minimal last-minute scrambling.
• OSS know exactly where to be and what to do.
• Issues are resolved quickly without escalation when possible.
• Communication is fast, clear, and proactive.
• Participants have a seamless experience on-site.

Qualifications:

• 13 years in operations, logistics, hospitality, or similar fast-paced environments.
• Strong real-time decision-making and problem-solving skills.
• Excellent communication (written + verbal).
• Comfortable managing multiple workflows simultaneously.
• Highly reliable and responsive.

Nice to Have:

• Experience in dispatch, shift scheduling, or gig workforce management.
• Familiarity with last-mile logistics or on-demand operations.

Business Reason Why Work With Us?

We believe in more than just jobswe build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity: Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition:

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1