Medical Assistant - Primary Care

Primary Care Medical AssistantUpperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are — providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.At Upperline, we do more than treat conditions. We deliver care that stays with you.Why Join Our Team?Competitive compensationGenerous comprehensive benefit options include medical, dental and vision, 401K and PTOWork Life Balance – Regular Weekday Clinic HoursSupportive interdisciplinary teamAbout the Primary Care Medical Assistant RoleUpperline Health Plus is seeking a Primary Care Medical Assistant who offers high quality, patient centered care in a value-based practice.In our patient-centered and outcome driven environment the Medical Assistant supports patients in office with duties in-office such as rooming patients, obtaining medical history and taking vital signs as well as ensuring care beyond the moment by coordinating care, supporting extended care team efforts and conducting proactive outreach to improve outcomes and patient experience. The MA also provides direct support to the Upperline Plus Primary Care Provider to ensure smooth clinical operations and effective team-based care.The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a team-based care model. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company.Most importantly, candidates must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative environment.This position will be on-site in our Hixson, TN office.Primary Care Medical Assistant ResponsibilitiesRoom patients, obtain and document vital signs, medical history, and chief complaintsAssist NP with health assessments and in clinic visits with Upperline Plus patients being seen in our clinicsFacilitate and support virtual provider encounters from the clinic settingAccurately document clinical information in the electronic health record (EHR)Performs thorough and accurate medication reconciliation at each patient encounter by reviewing, verifying, and consolidating all prescription medications, over-the-counter drugs, supplements, and herbal productsIdentify medication discrepancies or potential concerns; and ensures the reconciled medication list is complete, current, and accurately documented in the electronic medical record for provider reviewTelephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative careManage in-basket messages, prescription refill requests, and prior authorizationsCare coordination activities as assigned including, but not limited to, medical records requests, order management, appointment scheduling, managing patient care referrals, DME referrals, etc.Identifying community resources and assisting Upperline's patients and families in accessing those resourcesPrepare and maintain equipment and supplies commonly used by the Upperline Plus providerCollaborate with providers, nurses, care managers, and social services to address medical and social determinants of healthServe as the Upperline Plus provider's primary point of support for workflow optimization and patient flow managementIdentify barriers to care (transportation, medication access, health literacy) and escalate appropriatelyParticipation in interdisciplinary team meetings & daily clinic team huddlesPerform clinical tasks within scope (injections, phlebotomy, point-of-care testing)Other related duties as deemed necessary by Upperline HealthPrimary Care Medical Assistant QualificationsCertified MA or minimum of 2 years' experience in a medical primary care settingExperience in a primary care /outpatient clinic setting is strongly preferredCertified MA or phlebotomy certification strongly preferredDemonstrates strong knowledge of medical terminology, disease processes, and basic pharmacology, including medication classifications, common indications, dosing ranges, and potential side effectsAbility to accurately interpret provider documentation, diagnostic orders, and treatment plansClinical care coordination or care management experience is idealPrevious experience assisting or providing care to the adult – geriatric patient population is preferredPrior wound care and foot care experience is a plusBilingual English/Spanish is helpfulAbility to work collaboratively in a team-based care modelPrevious experience working in an EMR system – ideally, AthenaHealthProficiency using Word, Excel and other Microsoft Office products is necessaryMust have reliable transportation, valid driver's license and minimum state required liability auto insuranceExtremely strong customer-service orientation and work ethicComfort managing multiple tasks and prioritizing in a fast-paced environmentEmpathy, professionalism, and cultural sensitivitySelf-starter with an entrepreneurial spirit and demonstrated problem solving skillsExcellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningfulCompensation is commensurate to compensation for similar positions in the region and based on prior training and experience.Job Type: Full-timeEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.