Guest Service Agent

Job Description

Job Description

Maintains an inventory of vacancies, reservations and room assignments.

? Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

? Knows room locations, types of rooms available, and room rates.

? Registers arriving guests and assigns rooms.

? Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

? Coordinates guest room maintenance work with the engineering and maintenance division.

? Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

? Knows daily activities and meetings taking place in the hotel.

? Reports any unusual occurrences or requests to the manager or assistant manager.

? Manages and resolves all guest complaints in a professional and courteous manner.

? Processes guest check-outs and handles monetary transactions.

? Maintains customers? privacy.

? Maintains a high level of professional appearance and demeanor.

? Performs other duties as assigned.