Guest Service Representative

Front Desk AgentJob Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.Essential Duties & ResponsibilitiesAlways greet guests in a friendly and professional mannerPerform accurate check-in and check-outs of guests dailyAnswer telephone in a timely fashionMake reservations over the phone and in personProvide mutually beneficial solutions to guest complaintsResponsible for a cash float throughout your shift to ensure that everything balances at the end of shiftExhibit teamwork throughout all departments of the hotelQualifications:High School Diploma or GED required1-year hotel experience preferredCustomer Service experienceAbility to handle cashOpen availability preferred, nights and weekend availability are requiredThis job reports to - Front Office Manager Front Office Assistant Manager Front Desk SupervisorThe Gateway Hotel & Conference Center is an Equal Opportunity Employer.