Data Analyst
Company Confidential
Hybrid Data Analyst | Tableau + Conversational Intelligence | Southington, CTTurn millions of customer conversations into insights that actually change how Fortune 500 brands serve their customers.We're a BPO supporting multiple high-profile clients - meaning your dashboards won't sit unused. You'll build the source of truth for Operations, QA, and client execs during QBRs. If you love Tableau, live in SQL, and know your way around CallMiner, Genesys, or similar CI platforms, this role was built for you.What You'll Own:Build and own intuitive Tableau dashboards used daily by operations leaders and clientsMine structured + unstructured data: transcripts, sentiment, topic modeling, QA scores, agent performance, CRM/WFM/telephony dataFind the story - spot trends, anomalies, and CX improvement opportunities before anyone else doesPresent clear, visual narratives directly to clients and stakeholders - not through a managerAutomate recurring reporting and improve dashboard performance and data qualityWhat Gets You an Interview [Must-Haves]:3+ years as a Data Analyst in a contact center, customer service, or CX analytics environmentAdvanced Tableau - you build performant, interactive dashboards from scratch, not just edit themStrong SQL and experience with large, messy datasets from multiple sourcesHands-on experience with a Conversational Intelligence platform: CallMiner, Genesys, NICE, Verint, Observe.AI, etc.Experience analyzing text-based data - sentiment, topic modeling, QA transcriptsLive within commuting distance of Southington, CT for hybrid schedule (Tue-Thu in office)Bonus Points :[Preferred]Experience supporting QBRs or external client presentationsFamiliarity with AI-driven speech/text analyticsBachelor's in Analytics, Stats, Business, CS or equivalent real-world experienceWhy Join Us:Full-time, hybrid flexibility - 3 days in office, 2 remoteHigh-visibility work - your insights drive measurable CX and operational improvementsMulti-client exposure - more variety and faster learning than a single-brand roleLogistics:Full-time | Southington, CT | Must be authorized to work in the US - No sponsorship available at this time.We are an Equal Opportunity Employer. #J-18808-Ljbffr
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Southington, CT1 day ago
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