Install Coordinator Assistant

Job Description

Job Description

Installation Coordinator Assistant

Schedule & Compensation

• Schedule : Monday-Friday, full-time
• Pay: $21-$24/hour depending on experience

About Reliance Heating and Air Conditioning

Reliance Heating and Air is a proud third-generation, family-owned HVAC company established in 1984. We've built our reputation by earning the trust of Phoenix homeowners and businesses through high-quality work, professionalism, and a commitment to doing things the right way.

We are looking for an Installation Coordinator Assistant to support our installation and office operations team. If you are organized, detail-oriented, and enjoy keeping things running smoothly behind the scenes, this is a great opportunity to join a team where your work truly makes an impact.

This role is ideal for someone who thrives in a structured environment, enjoys administrative tasks, and takes pride in accuracy and follow-through.

Why You'll Love Working Here

• Family-Owned, People-First Culture - You're not just a number here. Leadership is hands-on, supportive, and genuinely cares about the team.
• Proven Stability (Since 1984) - Third-generation company with a strong reputation and consistent growth in the Phoenix market.
• Team That Drives Results - Every department is goal-oriented, collaborative, and aligned. You'll always know what success looks like.
• Your Voice Matters - Weekly meetings where ideas are heard and often implemented.
• Open Communication - Transparent leadership and a team that supports each other.
• Growth-Focused Environment - We invest in training and development so you continue to improve.
• Positive, Professional Atmosphere - High standards with a team that enjoys coming to work.
• Office Dogs - Our "Champions of Happiness" keep the office energy positive.

What We Offer You

• Newly remodeled office facility
• Company outings and team-building events

Daily Responsibilities Include

• Register equipment and send post-installation documentation
• Send follow-up communications to customers after installations
• Assist with ordering cranes and coordinating logistics
• Refer and process warranty or manufacturer-related items (e.g., "Refer Pro")
• Track jobs and weekly follow-ups, maintaining accurate Excel records
• Make reminder calls for upcoming installation jobs
• Support general office maintenance and organization
• Receive and manage deliveries at the office
• Clean up and maintain accurate installation records in ServiceTitan (ST)

Requirements

• High school diploma or equivalent
• 1+ years of administrative or office support experience preferred
• Strong attention to detail and organizational skills
• Ability to multitask and follow structured processes
• Strong communication skills (written and verbal)
• Positive attitude and willingness to learn
• Data entry experience

Preferred Qualifications

• Experience in HVAC or trades industry
• Familiarity with ServiceTitan or similar software
• Experience with Excel or job tracking systems

If you're looking for a flexible role where you can make an impact and be part of a strong, supportive team apply today!