Shelter Support Staff

Job Description

Job Description

Family Promise of West Michigan strives to give parents the hope and encouragement they need to create a better future for their children and end the cycle of homelessness. Through our diversion services, emergency shelter, housing services, homeownership, family stabilization services, and early childhood services, we’ve helped over 2,500 families build a stronger future.

At Family Promise of West Michigan, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization and community stronger. Our culture is shaped by our behaviors, personal commitment, curiosity, collaboration, and the ways we courageously share our perspectives while encouraging others to do the same. This culture unites us, sets us apart, and empowers us all to connect, belong, and grow.

Family Promise of West Michigan is seeking a Shelter Support Staff. The Shelter Support position is responsible for assisting the day-to-day operations of the emergency shelter while providing support to families.

This position reports to the Wyoming Park Family Shelter Program Manager.

Family Promise of West Michigan Core Values:

• Has Passion for Mission

• Prioritizes Accessibility, Belonging, and Community

• Is Dedicated to Hospitality

• Collaborates Intentionally

• Is Hungry, Humble, and Smart

• Assumes Good Intent

• Strives for Excellence and Sustained Impact

Our Ideal Candidate will get to:

• Provide light duty cleaning for all shifts.

• Assess inventory of basic need items on site and restock items.

• Gather and disperse food and clothing donations to families.

• Assist in meal planning, preparation and meal distribution to families.

• Assist and coordinate in-kind donations with families and partner agencies.

• Provide support to families via phone.

• Provide transportation for families using agency vans, if needed.

• Demonstrates the ability to work with a culturally diverse population.

• Assist in reporting emergency situations to the Program Manager.

• Provides support with Family Promise special events, as needed.

• Other tasks as assigned.

Our Ideal Candidate will have:

• High school diploma/GED or equivalent degree preferred or equivalent work experience considered

• Valid driver’s license

• Basic first aid training and/or CPR certification preferred

• Supportive of our organizational mission and of faith-based initiatives and programming

• Ability to work all shifts, as needed to support the operations of shelter

• Volunteer experience with non-profits and families preferred

• Strong communication skills (written and verbal)

• Must have the ability to identify risk factors

• Must be able to work independently, as well as effectively within a team. Must be able to work well with colleagues, board members and volunteers.

• Must be detail oriented and able to execute flawlessly on projects in a fast-paced, often pressured environment.

• Must be proficient in Microsoft Word/Excel/Gmail/google drive.

This position is in-person, with work performed at the Family Promise – Wyoming Park Family Shelter. The Shelter Support must be available to work part-time hours and occasional holiday availability, if necessary.

This role requires frequent lifting of up to 40 pounds and the ability to stand, walk, and navigate a multi-level building throughout the shift.

Family Promise of West Michigan offers a robust employee benefit package including health, dental, vision, short-term, and long-term insurance, 401k plan, and paid time off.

Family Promise of West Michigan is an equal opportunity/affirmative action employer. Family Promise of West Michigan is committed to recruiting, employing, compensating, and promoting on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

We maintain a drug-free workplace and perform pre-employment background verification checks.

Go to to learn more about us. Resumes can be submitted via the job posting link or by visiting our website.