Desktop Support Specialist

Bachelor's degree or equivalent experience (i.e. 5+ years' experience in an IT technical role)2+ years' experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.2+ years' experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)2+ years' experience in business communication platforms such as messaging, video conferencing,Ensure you read the information regarding this opportunity thoroughly before making an application.OSS Tech is responsible for providing support to staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers, scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.Key Responsibilities to include but are not limited to:Deliver world-class IT support to onsite and remote executivesIndependently resolve complex, break/fix issues in person or via telephonePerform installations, replacements, upgrades, and other hardware/software related tasks as neededSetup and monitor high-priority executive meetings utilizing collaboration and AV servicesProvide technical support to Office Services as neededProvide recommendations regarding new technologies to better support all executives, and usersPerform regular walkthroughs to provide proactive support to high visible individualsActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming support requests in a timely manner including off hoursFollow set procedures for logging, reporting, and statistically monitoring desktop operationsSet reasonable expectations that can be counted onPresent the facts transparently to promote collaborative solutionsWorking technical knowledge of current protocols, operating systems, and standardsStrong written and oral communication skills with a focus on executive level supportAnalytical and problem-solving abilities, with keen attention to detailSelf-motivated and directed, with the ability to effectively prioritize and executeExperience working in a team-oriented, collaborative environmentStrong customer-service orientation with a focus on customer satisfactionHighest degree of professionalism and integrityFlexibility to be on call during off hours and weekendsAbility to research and test new technologies and solutionsTime management and organizational skillsDisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to

for investigation.Compensation and BenefitsA candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. xhyhwjd In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.