Sales Support Coordinator

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Sales Support Coordinator

Company: Sheffield Steel Inc. Job Type: Full-time; In-person

Location: Macedonia, OH Hours: 40 hours per week

Sheffield Steel Inc. is a growing steel processing company specializing in steel coil slitting and related services. We are looking for a dependable, detail-oriented Sales Support Coordinator to support our customers and internal operations.

Position Summary

The Sales Support Coordinator provides day-to-day customer service, accurately enters and manages customer orders, communicates order status, and coordinates customer requirements with internal departments.

This is primarily a customer service and order management position, working closely with customers, Sales, Operations, Quality, Shipping, and Accounting to ensure orders are processed accurately and customer expectations are met.

Key Responsibilities

Receive, review, and accurately enter customer orders into the company's operating system.

Review purchase orders and customer requirements for accuracy and completeness.

Confirm order details, including material specifications, quantities, dimensions, delivery requirements, and special instructions.

Respond promptly and professionally to customer inquiries by phone and email.

Provide customers with order status, production updates, and shipping information.

Coordinate with Operations regarding customer orders and delivery requirements.

Work with Shipping and Logistics to coordinate customer deliveries and communicate changes.

Communicate order changes, delays, shortages, or other issues to customers and appropriate internal departments.

Assist with resolving customer concerns, order discrepancies, and delivery issues.

Maintain accurate customer and order information in the operating system.

Monitor orders from initial entry through completion and shipment.

Follow up on outstanding customer information or documentation required to process orders.

Maintain organized customer records and documentation.

Support the Sales team with customer service, order administration, and account-related activities.

Develop a working knowledge of Sheffield Steel's products, processes, and capabilities.

Identify customer needs or potential opportunities and communicate them to the appropriate Sales representative.

Follow all company policies and safety procedures.

Qualifications

Required:

High school diploma or equivalent.

Previous experience in customer service, order entry, inside sales, administration, or a related position.

Strong attention to detail and accuracy.

Excellent verbal, written, telephone, and interpersonal communication skills.

Strong organizational and time-management skills.

Ability to manage multiple orders and priorities in a fast-paced environment.

Proficiency with Microsoft Office, particularly Outlook and Excel.

Ability to learn and effectively use operating systems.

Professional, dependable, and customer-focused approach.

Preferred:

Experience in the steel, metals, manufacturing, distribution, or industrial sectors.

Experience with order entry or operating systems.

Previous experience working with customer purchase orders and manufacturing specifications.

Knowledge of steel products, coil processing, or slitting operations.

What We're Looking For

The ideal candidate is organized, detail-oriented, responsive, and customer-focused. They should enjoy working with customers, be comfortable managing multiple orders at once, and communicate effectively with both customers and internal departments. Accuracy is critical in this role. The successful candidate will own customer orders from entry through shipment and ensure information is communicated clearly throughout the process.

Job Type

Location: Macedonia, OH

Employment: Full-Time, Permanent

Schedule: 40 hours per week

Work Arrangement: In-person

Reports To: Sales Manager/General Manager

Compensation: Salary; $50,000-$55,000 per year depending on experience

Why Join Sheffield Steel?

Join a growing steel-processing company.

Work in a collaborative, team-oriented environment.

Develop valuable customer service and manufacturing-industry experience.

Opportunity for professional growth and advancement.

Competitive compensation and benefits package.

Sheffield Steel Inc.

This job posting describes the general nature of the position and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs.