Receptionist - Wooflands in McMurray

Receptionist - Wooflands in McMurray

Nemacolin's Wooflands Pet Care Facility is seeking to fill a key position at our McMurray location. The candidate selected for this role must be able to perform various front desk attendant functions, including reservations and checking guests in and out. Prior receptionist experience and basic computer skills is preferred. Must be a team player, possess excellent customer service skills, good math abilities, and be able to work in a fast-paced environment.

Essential functions include welcoming guests and their pets to Wooflands, facilitating daily activities, administrative tasks such as filing and data entry, providing guests with lodging, daycare, grooming, and training information, ensuring that pets have required vaccines, communicating with the vet clinic for lodging pet appointments, collecting daily stats and completing cash handling/bank operations, determining guest status and informing service providers of their arrival, handling all calls promptly and courteously, posting all charges following accounting procedures, running closing reports and balancing bank at end of shift, selling retail products and assisting in monthly inventory, assisting in reaching budget/sales goals through upgrading or upselling services, maintaining accurate status of each in-house guest, informing supervisor of any front desk problems or questions, ensuring that guests are billed correctly, following through with gift certificate and special promotion redemption, collecting payment on all services and posting to the correct account and service, auditing daily accounting activities, booking all grooming and daycare appointments, keeping the front desk organized and neat at all times, reviewing and keeping up-to-date on all department and resort memos, keeping the lobby area clean and tidy, delivering messages as required, and scheduling includes day, evening, weekends, and holidays.

Candidates must have the ability to perform all front desk functions, including reservations for pet stays, as well as for grooming appointments and checking pets in and out. Must be able to deliver quality customer service to our guests by possessing leadership, enthusiasm, determination, willingness to learn, and genuine interest in the Pet Care profession. Prior customer service experience required, sales experience preferred, appropriate phone etiquette required, prior knowledge of pet breeds and experience with pet grooming requirements preferred, must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Candidate must be able to speak English.

Physical requirements include having a high energy level, being in good physical condition, being able to sit or stand for long hours, being able to lift 40 lbs., and being able to speak English.

Craft a career defined by excellence, growth, and experience. Set within Pennsylvania's Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional development and recognition include paid training and continuous learning opportunities, leadership development and accelerated leadership pathways, mentorship, coaching, and cross-functional experience, monthly recognition opportunities for associates, leaders, and teams.

Benefits designed for well-being and lifestyle include competitive compensation and attractive 401(k) program, medical, dental, and vision coverage available, paid time off, educational and career advancement support, savings across resort dining, retail, spa, and activities, discounted associate meals, dry cleaning, and uniform services, and exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike. A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.