Patient Svcs Rep

Patient Services Representative

The Patient Services Representative schedules appointments and performs general clerical duties for The Eye Center (TEC). Clerical duties may include data entry, creating patient files, organizing and sorting paperwork and other assigned duties.

Essential Functions

1. Makes and accurately records a large volume of patient appointments via computer for The Eye Center, both in person and over the phone.
2. Answers patient and general public inquiries in person or via telephone.
3. Communicates with patients regarding scheduled appointments, missed appointments, etc. verbally and through written communication.
4. Assists with or assumes responsibility for organizing, sorting, etc. paperwork to be filed by others.
5. Generates necessary reports as required or requested using appropriate systems.
6. Assists in other areas of The Eye Center as requested or needed.
7. Performs other duties as assigned.

Job Specifications

Education: High school diploma or equivalent.

Experience: One year related experience. Experience in a healthcare environment is preferred.

Knowledge, Skills, and Abilities

• Knowledge of accurately using business English, spelling, and business mathematics.
• Ability to file and maintain accurate medical records.
• Ability to enter data accurately.
• Ability to read, write, comprehend and follow oral and written instructions.
• Ability to organize tasks and maintain control of workflow. Ability to work under pressure. Meet deadlines and work independently.
• Ability to deal with others with courtesy and tact using good verbal communication skills and to establish and maintain effective working relationships with others. Ability to work well with others in a team approach to provide a service.

Physical and Environmental Demands

Physical Demands - Regular sitting with regular standing and walking. Occasional lifting up to 10 pounds. Must be able to reach six-foot shelving.

Audible Demands - Use phone and communication with staff, faculty, students, patients/family members, and the general public.

Visual Demands - Operates phone system, computer use, reading and preparing documents/reports and forms.

Environmental Conditions - Work is conducted in a typical indoor work environment with good lighting, noise, and temperature control.

Hazards - Minimal risk of job-related injury or illness.

Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Other Responsibilities

• Employees must maintain confidentiality of all medical and insurance records.
• Employees may work any shift based on operational needs.
• An employee wears a company-issued uniform during working hours.
• Employees may be required to operate various business machines, including calculators, computers, printers, labelers, copiers, and fax machines.

Southern College of Optometry is committed to preparing future generations of our nation's optometrists to serve diverse patients and communities in the United States and around the world.

SCO does not discriminate on any basis within our educational programs or in our employment practices. Our success as an academic institution requires that an ongoing commitment to fostering an accepting campus atmosphere because we recognize that each individual deserves to feel included and respected.