MEDICAL ASSISTANT

Medical Assistant

Reports To: Outpatient Program Director

Qualifications

• Graduate of an accredited school of medical assistants.
• Minimum of 1 year experience as a Medical Assistant, experience in behavioral health care preferred.
• Certification in Basic Life Support required.
• Certification in non-violent crisis intervention.

Core Responsibilities

1. Support and implement the Mission, Vision, and Core Values of Beacon Behavioral Hospital.
2. Uphold and embody Beacon Behavioral Hospital's 5 Commandments for Exceptional Customer Service.

Specific Responsibilities and Duties

• Performs administrative and clinical duties under the direction of the Physicians. Assists with other duties as assigned.
• Provides quality care to patients and assists the Physician and Nurse in the clinical setting.
• Participates in the planning, coordinating and documenting total patient care in conjunction with the multidisciplinary treatment team and under the direction of the physicians.
• Prepares charts for patient visits with proper paperwork. Takes vitals, gathers admission information, and inputs data into the electronic medical records.
• Schedules follow up appointments and assists with discharge planning. Faxes outgoing referrals and medical records requests, etc.
• Accurately reports and records the patient's condition and care, including signs and symptoms which may be indicative of change.
• Assists the patient with activities of daily living while teaching appropriate self-care techniques.
• Assists in answering the phones, and scheduling Intake appointments.
• Completes, maintains, and submits accurate and relevant clinical notes.
• Displays flexibility and willingness to help others, identifies and offers solutions to problems, vision, foresight, and customer sensitivity.
• Performs job with efficiency necessary to complete assignments within established time restraints and procedural guidelines.
• Organizes and prioritizes work while being cost-effective and conserving resources.
• Able to tolerate high-stress and high volume work.
• Deals constructively with stress, uses appropriate customer etiquette in dealing with patients, families, and inquiries.
• Offers and accepts constructive feedback and responds appropriately to direction.
• Works positively with both internal and external customers.
• Is punctual in all aspects of work, and adheres to attendance policy.
• Good physical and mental health as evidenced by warm empathic attitude.
• Respect for the dignity and worth of others and a high sense of personal integrity.
• Ability to work under close supervision with distractions/demanding patients and follow both verbal and written instructions.
• Ability to satisfy requirements for Healthcare Provider CPR and CPI (Crisis Prevention Intervention).