Regional Sales Manager

Summary: Responsible for supervising retail activities; assisted in developing and implementing management and policy matters in the retail department per organizational objectives. Provide leadership to a designated number of Goodwill Industries stores to generate a profit and support the mission of Goodwill Industries.Essential Duties and Responsibilities:Assists in providing management, supervision, and leadership to store locations. Assist in the training of store management staff.Assist in conducting weekly and monthly sales analyses and initiate appropriate actions to maintain sales in line with the annual stated objective.Assists in recruiting efforts and conducts interviews for store staff. Recommends personnel actions, such as hiring, promotions, transfers, discharges, and disciplinary actions, while maintaining the confidentiality of employee records.Assists in establishing, implementing, and evaluating operational policies for retail sales activities.Assists in analyzing and controlling expenses to conform to budgetary requirements.Ensures that stores operate the Processing/Merchandising systems processes, including grading, pricing, stocking, pulling, and returning merchandise, in accordance with the design and consistently.Implement a customer service program that ensures customer satisfaction and fosters continuous patronage.Assists in maintaining compliance with department and company policies and procedures at all retail locations. Responsible for ensuring all security and safety policies and procedures are followed in all stores.Reports to the Donated Goods Department all repairs that are needed at the buildings and equipmentInvestigate customer complaints and comments and take necessary action.Maintain the highest ethical standards to protect Goodwill’s property and financial affairs from theft or damage.Abilities/SkillsUnderstand the philosophy of Goodwill Industries and participate fully in its programs.Requires English communication skills.Work under specific instructions.Education and ExperienceA four (4) year college degree is preferred.A minimum of five (5) years of management plus multi-store experience is required.Equipment, Machines, and Tools used: Essential office equipment, merchandise storage, and movement containers.Competencies: To perform the job successfully, an individual should demonstrate the following competencies:Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills: These skills focus on resolving conflict, avoiding blame, maintaining confidentiality, listening attentively to others without interruption, managing emotions, being open to others' ideas, and trying new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.Teamwork—Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the team's success above one's interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Cost Consciousness: Works within an approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.Diversity—Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.Strategic Thinking: Understanding the organization's strengths and weaknesses; analyzing the market and competition; identifying external threats and opportunities; adapting strategy to changing conditions.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.Safety and Security: Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to long work hours when necessary to reach goals.; Completes tasks on time or notifies the appropriate person with an alternate plan.Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of introductory algebra and geometry.Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills - To perform this job successfully, an individual should be familiar with spreadsheet software and Word Processing software.Physical Demands: To perform the essential functions of this job successfully, an employee must meet the physical demands described below. Reasonable accommodations may be made to enable individuals with disabilities to perform those functions. While performing the duties of this Job, the employee is regularly required to stand, walk, and talk or hear. The employee is required to use their hands to finger, handle, or feel, and reach with their hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and move objects weighing up to 10 pounds and occasionally lift and move objects weighing up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment: The noise level in the work environment is usually moderate. #J-18808-Ljbffr