Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION:

As a Customer Service Representative with the Linda Allen State Farm agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop and maintain customer relationships to drive retention and growth.
• Guide customers with insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Provide prompt, accurate, and friendly customer service.

QUALIFICATIONS:

• Communication and interpersonal skills--written, verbal, and listening.
• Detail-oriented and able to multitask.
• Ability to anticipate customer needs.
• Previous customer service experience preferred.
• Property & Casualty Insurance License a plus! (Not required)
• Life & Health Insurance License a plus! (Not required)