CATERING OPERATIONS MANAGER - UNIVERSITY OF MIAMI (WATSCO CENTER)

Select how often (in days) to receive an alert: CATERING OPERATIONS MANAGER - UNIVERSITY OF MIAMI (WATSCO CENTER) Location: UNIVERSITY OF MIAMI (WATCSO CENTER) - MIAMI, FL Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO At over 300 college & universities around the country, Chartwells Higher Education is re‑inventing the on‑campus dining experience. We are challenging the norm and setting new standards by investing in high‑tech, food‑infused social spaces that bring people together to promote meaningful relationships and interactions. We are food‑forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job Summary Filling every occasion with great food and service! We are currently seeking a Catering Operations Manager for a high-volume and premiere catering department at the University of Miami - Watsco Center in Miami, FL. The Watsco Center is the 200,000 square foot, 7,972-seat arena that is home to the University of Miami men’s and women’s basketball teams. Chartwells Higher Ed oversees the food service operations for the arena which encompasses the arena, the Basketball Club (150-300 guests per event) and 26 arena suites. Our Catering Operations Manager will be responsible for all catered events produced in the Watsco Arena Kitchen as well as all arena events. Will also be responsible for developing and driving catering solutions to meet our customer needs, while working closely with the Executive Chef on menu development. Events encompass a diverse spectrum, spanning from coffee services to concessions to exclusive VIP dining occasions, hosted at Watsco Arena . Key Responsibilities Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client’s budget Plans menus in consultation with the clients and chefs Delegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager Recruits, interviews, selects, and trains permanent and casual staff Organizes, leads and motivates the catering team Plans staff and event schedules Maintains and develops accurate financial and administrative records Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events Assess contract requirements and ensure satisfaction with the services delivered Performs final review and assessment of catering events to determine if they meet performance and quality standards Resolves customer concerns and ensures timely customer payment Preferred Qualifications Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience Strong organization, time management and team motivation skills are essential for success in this role Ability to work independently with little direct supervision Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff Ability to respond effectively to continuously changing demands Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting Effective use of discretion to problem solve in a fast‑paced environment Ability to establish credibility with senior culinary professionals 3-5 years’ experience in a hospitality management environment - preferably in a high volume fast-paced catering environment The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life! Join our team and be part of shaping exceptional dining experiences at the University of Miami Watsco Arena. Chartwells Higher Education is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug‑free workplace. Associates at Chartwells Higher Ed are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. #J-18808-Ljbffr