Retail Sales Representative - CAT Compact

Job Description

Job Description

Description

Holt CAT is hiring a motivated Inside Sales Representative for our Cat Compact location. This position is responsible for developing, qualifying, and maintaining contact new and existing customer base to achieve rental, sales, and service revenue goals with the purpose of providing value-added services and Legendary Customer Service. This role will act a single point of contact for CAT Compact customers while collaborating with key internal/external resources.  

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Acts as the single point of contact for Cat Compact customers and performs needs analyses on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
• Proactively manages Cat Compact customer accounts within assigned territory using various methods of contact in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
• Develops and qualifies leads and, where applicable to meet or exceed territorial and corporate business goals
• Responds to Cat Compact customer needs to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
• Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base to meet and exceed organizational goals
• Submits sales related reports and documentation in a timely basis to maintain the established business systems/processes
• Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses
• Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals
• The ability to assist and manage live inventory 
• Requires regular and punctual employee attendance
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen
• Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening
• Ability to develop new sales opportunities including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions
• Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales)
• Excellent selling, negotiating, and closing skills with ability to build long term business relationships
• Proficient with applicable business applications in addition to MS Office Word, Excel, Outlook, etc.
• Ability to manage difficult and/or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments
• Understands the implications of new information for both current and future problem-solving and decision-making
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Exceptional attention to detail
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Exceptional organizational, multi-tasking, and time management skills with priority on meeting customer needs and achieving goals and objectives
• Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
• Minimum of three years’ of work-related skill, knowledge, or experience is required. Three to five years of experience preferred
• Valid driver’s license required

Supervisory Responsibilities

• None

Travel

• Some local travel may be needed for training.

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Work Environment

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions
• Frequently works at fast pace with unscheduled interruptions

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.