Account Supervisor

Account Supervisor

The Account Supervisor works with our clients to plan, execute, manage and analyze their digital marketing campaigns. This role interacts with our clients on a daily basis to build and maintain a strong partner relationship and is a key contributor to the client's day-to-day issues and projects. The Account Supervisor works closely with each of the internal departments at EVERSANA INTOUCH, including project management, business systems analysis, creative, analytics, social media, design and development; experience with managing projects, timelines, cost and tight deadlines is required. The Account Supervisor uses an understanding of marketing strategies, web metrics and other data to lead client strategic and tactical digital marketing efforts with other senior-level account staff and cross-functional teams. This role serves as primary contact to the client and/or agency partners to lead and implement digital marketing strategies and projects, as well as create client presentations, campaign results, POVs and research findings. The Account Supervisor takes the lead in the development of detailed campaign and project plans and serves as project owner, with overall responsibility for the finished product/service to client. Other responsibilities include management and delivery of status updates and financial forecasting and tracking of budget, target goals and objectives for the client.

Approximately 5 to 6 years of related industry experience: client service, digital advertising agency and pharmaceutical experience required; oncology, HCP and launch experience preferred

Strong and applied experience in marketing and advertising, with expertise in digital strategy, media and technology

Bachelor's degree or equivalent education plus professional experience required

Demonstrated acumen in development process for highly technical projects involving iPad, data feeds, CRM campaigns and/or complex portals

Previous experience with digital sales aid builds is highly desirable

Ability to approve copy, scope and deliverables before submitted to client

Strong command of agency offerings and expertise

Strong client relations skills with proven customer satisfaction

Proven ability to manage projects to successful and collaborative completion

Strong negotiation skills

Ability to intercept changes from multiple partner agencies and clients and triage appropriately

Strategic skill and strong business acumen

Sound analytical skills

Understanding of web development technologies and processes

Demonstrated ability to supervise and develop Account Administrator and Account Manager team members

Ability to oversee multiple projects and accounts simultaneously

Strong problem-solving skills

Strong presentation and verbal and written communication skills

Excellent interpersonal skills

Periodic travel required

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

All other duties as assigned

Bachelor's degree in Marketing, Communications, Business, or a related field.

Proven experience in digital marketing, account management, or a similar role.

Strong understanding of marketing strategies, web metrics, and data analysis.

Excellent communication and interpersonal skills for daily client interactions.

Proficiency in project management, including managing timelines, costs, and tight deadlines.

Ability to collaborate effectively with cross-functional teams, including creative, analytics, social media, and development.

Experience with creating and presenting client presentations, campaign results, POVs, and research findings.

Strong organizational skills and attention to detail for developing detailed campaign and project plans.

Financial acumen for budget tracking, financial forecasting, and managing target goals and objectives.

Problem-solving skills to address client issues and ensure high-quality service delivery.

Patient Minded: I act with the patient's best interest in mind.

Client Delight: I own every client experience and its impact on results.

Take Action: I am empowered and empower others to act now.

Grow Talent: I own my development and invest in the development of others.

Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters: I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity: I create an environment of awareness and respect.

Always Innovate: I am bold and creative in everything I do.