Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a team in a contract-to-permanent capacity. This position focuses on recovering outstanding balances, supporting customers with billing-related inquiries, and maintaining accurate account records throughout the collection process. The ideal candidate is organized, attentive in customer interactions, and comfortable balancing account follow-up with administrative documentation in a structured onsite environment.

Responsibilities:
• Contact customers regarding past-due balances and work toward timely repayment through full payment or structured installment arrangements.
• Respond to customer questions related to account status, billing concerns, and payment expectations with clarity and courtesy.
• Investigate account information using available research tools such as credit data, public records, postal resources, and online searches to support collection efforts.
• Maintain complete and accurate records of account activity, customer communications, and funds received within the company tracking system.
• Address billing disputes and service-related concerns by identifying issues, clarifying details, and helping move accounts toward resolution.
• Prepare, organize, and manage correspondence, including filing documents, answering written inquiries, and sending requested or missing paperwork.
• Monitor unpaid accounts and provide regular updates on collection activity, repayment progress, and outstanding balances.
• Follow company compliance standards and collection procedures throughout all customer interactions and account handling.• Experience supporting commercial and/or consumer collections activities.
• Working knowledge of collection practices, account follow-up procedures, and billing recovery workflows.
• Ability to negotiate payment arrangements while maintaining a detail-oriented customer experience.
• Strong written and verbal communication skills for handling customer inquiries and documentation.
• Proficiency in maintaining detailed account notes and tracking payment activity accurately.
• Comfortable performing research across multiple sources to locate or verify customer and account information.
• Strong organizational skills with the ability to manage clerical tasks and correspondence efficiently.