Account Manager - State Farm Agent Team Member

Office/Account Manager

As an Office/Account Manager for Kim Mays - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is licensed, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture. You'll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, you'll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.

Deliver excellent customer service through phone, email, and in-person interactions.

Assist with sales conversations, policy changes, and cross-selling when appropriate.

Hold team members accountable to goals and expectations; follow up on performance.

Conduct employee check-ins and performance reviews.

Serve as a liaison between the agent and the team, helping communicate priorities and provide support.

Monitor agency workflows and help maintain operational efficiency.

Support the agent in reviewing files, catching details, and ensuring compliance.

Help manage daily office needs and serve as a go-to resource for both team members and clients.

Active insurance licenses required.

Experience in insurance, customer service, sales, or office management preferred.

Prior leadership experience and a natural ability to motivate and guide others.

Strong organizational skills with attention to detail.

Professional, approachable, and confident communication style.

Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.

Compensation: $40,000.00 - $60,000.00 per year

Are You Driven & Ambitious?

We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Kim Mays - State Farm Agent!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.

Our office is located in Stockbridge, Georgia.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.