Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Airport Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15 - 17 per hour, for each hour worked
• This is a full-time position, with a flexible schedule offering either 4x10s or 5x8s with availability needed Monday-Friday and rotating Saturday from 8am-11am once a month.
  • If you were to do 4x10s, you'd work Tuesday - Friday and 1 Saturday per month.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Impromed, preferred
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why You’ll Love Working Here

At Airport Veterinary Clinic, you’ll join a 4-doctor mixed animal practice serving the Terre Haute community with high-quality, compassionate care for both small and large animals. Our 20-person team provides everything from preventive care and dentistry to orthopedic surgeries, farm calls, and advanced diagnostics like digital radiology and ultrasound.

We take pride in maintaining a relaxed, supportive atmosphere where everyone is trusted to do their job, help each other, and have fun doing it. Our loyal clients, diverse caseload, and balanced approach to work and life make this the perfect place for someone who loves veterinary medicine and wants to grow in a down-to-earth, team-oriented environment.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.