Supported Employment Job Coach

More Maitri, Inc.
720 W 84th Avenue Suite 224 Thornton, CO 80260
Phone: View phone number on click.appcast.io |

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Job Description

This document outlines the duties, responsibilities, and expectations associated with the position described below.

Position Overview

The Supported Employment Job Coach provides individualized employment services and workplace supports to adults with intellectual and developmental disabilities who may experience barriers to employment.

The position supports individuals throughout the employment process, including exploring employment interests, identifying opportunities, preparing for employment, learning job responsibilities, developing workplace skills, maintaining employment, and increasing independence.

Job Coaches may provide support within More Maitri's thrift-store employment program and at community-based employment sites.

Working within a person-centered, community-based model, the Job Coach supports each individual in pursuing meaningful employment while promoting choice, self-determination, dignity, inclusion, independence, self-advocacy, and full participation in the workplace .

The role is not to perform the individual's job for them. The Job Coach teaches, coaches, models, encourages, and provides the level of support necessary for each individual to become as independent and successful as possible. As skills develop, direct support should be appropriately reduced.

Essential Duties and Responsibilities

Employment Discovery and Preparation

• Provide individualized, person-centered employment support based on each individual's interests, strengths, abilities, preferences, and employment goals.
• Assist individuals in exploring career interests and identifying appropriate employment opportunities in the community.
• Assist individuals with employment applications, resumes, interview preparation, interview practice, and other employment-readiness activities.
• Support individuals in preparing for new employment opportunities and transitioning into new workplaces.
• Assist individuals in identifying and addressing barriers to employment.
• Support individuals in developing self-advocacy, communication, problem-solving, and decision-making skills related to employment.

Job Coaching and Workplace Support

• Provide individualized job coaching and workplace support at More Maitri's thrift-store employment program and community employment sites.
• Teach job duties, workplace procedures, safety practices, employer expectations, and appropriate workplace behaviors.
• Break job tasks into manageable steps and use appropriate instructional strategies based on the individual's learning style and support needs.
• Use modeling, prompting, repetition, task analysis, visual supports, practice, feedback, and other individualized teaching strategies.
• Support individuals in learning to use workplace tools, equipment, technology, and other resources as appropriate.
• Support the development of workplace skills including:
• Attendance and punctuality
• Time management
• Communication
• Professionalism
• Workplace relationships
• Problem-solving
• Following directions
• Workplace safety
• Self-advocacy
• Provide encouragement, positive reinforcement, and constructive feedback.
• Observe job performance and identify areas where additional instruction, practice, or support may be beneficial.
• Provide ongoing follow-up and support to help individuals maintain employment and address workplace challenges.
• Gradually fade direct assistance as the individual develops greater skill, confidence, and independence.
• Encourage individuals to take an active role in their own employment rather than unnecessarily taking over tasks or decisions.

Employer and Community Relations

• Develop and maintain positive, professional relationships with employers, supervisors, coworkers, and community businesses.
• Communicate appropriately with employers regarding job expectations, training needs, accommodations, and employment-related concerns while respecting individual privacy and confidentiality.
• Support effective communication between the employee and employer when appropriate.
• Assist in identifying potential employers and community employment opportunities that align with individual preferences, interests, abilities, and goals.
• Promote inclusive employment opportunities and communicate the abilities and contributions of individuals with disabilities in a professional manner.
• Represent More Maitri professionally within the community.
• Respond constructively to employer feedback and assist individuals in learning how to receive and respond to workplace feedback.

Individual Support and Advocacy

• Promote the individual's choice, dignity, independence, self-determination, and right to participate in decisions regarding employment.
• Recognize and build upon each individual's strengths, abilities, interests, and existing skills.
• Provide individualized support without creating unnecessary dependence.
• Balance appropriate safety considerations with the individual's opportunity to make choices, learn, and develop independence.
• Follow individualized service plans and employment goals.
• Identify barriers to employment and work collaboratively with the individual and appropriate members of the support team to develop practical solutions.
• Assist individuals in learning and using reasonable workplace accommodations and individualized support strategies.
• Maintain appropriate professional boundaries with individuals receiving services, families, employers, coworkers, and other stakeholders.
• Protect individual rights, privacy, dignity, and confidentiality.

Documentation and Communication

• Maintain accurate and timely documentation of services, job-coaching activities, progress, and employment outcomes.
• Complete required progress notes, service documentation, time records, and other program documentation in accordance with More Maitri policies and applicable requirements.
• Document services objectively and distinguish between the individual's actions/progress and the support provided by staff.
• Monitor and report progress toward employment goals.
• Communicate significant changes, concerns, incidents, safety issues, or employment-related concerns to the appropriate supervisor or member of the individual's support team.
• Participate in team meetings, staff meetings, supervision, trainings, and other required meetings.
• Maintain confidentiality and protect the privacy of individuals receiving services.

Professional Responsibilities

• Follow More Maitri policies, procedures, ethical standards, and applicable federal, state, and local requirements.
• Maintain appropriate professional boundaries and conduct.
• Complete required training and maintain knowledge of supported and customized employment practices.
• Demonstrate professionalism, reliability, flexibility, sound judgment, and respect in all interactions.
• Maintain a safe, supportive, respectful, and inclusive environment.
• Perform other supported-employment duties as assigned by the Supported Employment Supervisor/Manager.

Schedule and Work Expectations

• Work schedules may vary based on participant needs, employment sites, and employer schedules and may include weekday mornings, afternoons, or early evenings.
• Occasional evening or weekend work may be required when participant work schedules, employer needs, training, or program activities require it. Advance notice will be provided whenever possible.
• Employees must maintain a consistent schedule and arrive on time for assigned shifts, appointments, and employment-support activities.
• The position requires travel between More Maitri's thrift-store program and community employment sites.
• Employees must have reliable transportation and a valid driver's license if driving is required for assigned duties.
• Mileage for approved work-related travel between employment sites or other authorized program activities will be reimbursed at More Maitri's applicable mileage‑reimbursement rate in accordance with company policy. Normal commuting mileage from home to the employee's primary work location is not reimbursed.

Minimum Qualifications

• High school diploma or equivalent.
• Genuine interest in helping individuals with disabilities achieve meaningful employment and greater independence.
• Patient, dependable, adaptable, and professional approach to work.
• Strong communication and interpersonal skills.
• Ability to work effectively with individuals who have different communication styles, learning needs, abilities, and support needs.
• Ability to adapt teaching and coaching strategies to meet individual needs.
• Ability to work independently and as part of a team.
• Ability to exercise appropriate judgment in community-based environments.
• Ability to maintain professional boundaries and confidentiality.
• Ability to complete required documentation accurately and on time.
• Basic computer skills and ability to learn and use electronic documentation systems.
• Reliable transportation and ability to travel between employment sites as required.
• Ability to meet applicable background‑check and provider requirements.

Preferred Experience

Experience in any of the following areas is preferred but not required :

• Job coaching
• Intellectual and developmental disability services
• Vocational rehabilitation
• Direct support
• Human services
• Education
• Retail or customer service
• Community-based services
• Other related fields

Applicants who are new to supported employment are encouraged to apply.

Training and Certifications

Applicants are not required to already have ACRE, CPI, SOMB, and CPR/First Aid certification to apply.

More Maitri will provide or coordinate training appropriate to the position and the individuals being supported, including:

• Supported employment and job-coaching practices
• ACRE-aligned supported employment training and/or certification
• Person-centered practices
• Client rights and confidentiality
• Documentation and service-note requirements
• Workplace accommodations
• Disability awareness and individualized support strategies
• Safety and incident reporting
• Professional boundaries and ethics
• CPR and First Aid
• Crisis Prevention Intervention
• SOMB training
• More Maitri policies and procedures
• Additional training appropriate to the individuals and employment settings being supported

Physical and Environmental Requirements

The Job Coach / Workplace Assistant primarily works in community-based employment settings and may work in a variety of environments depending on the individual's place of employment.

The position may require periods of standing, walking, sitting, bending, reaching, lifting, or performing physical tasks associated with an individual's job duties. Employees must be able to safely demonstrate or teach job tasks when necessary to provide effective workplace training and coaching.

Physical requirements may vary depending on the employment setting and duties being supported.

The position may require a flexible schedule, including occasional early morning, evening, or weekend hours, based on the employment schedules of individuals receiving services.

Core Competencies

Successful candidates will demonstrate the following competencies:

Person-Centered Practice

Respects individual choice, preferences, abilities, strengths, and employment goals.

Dignity and Respect

Treats individuals receiving services and all other stakeholders with dignity, respect, professionalism, and consideration.

Promoting Independence

Understands when to provide direct assistance, when to coach, and when to step back so individuals can develop and demonstrate their own skills.

Communication

Communicates clearly, professionally, and appropriately with individuals, employers, families, coworkers, and members of support teams.

Adaptability

Adjusts communication, teaching, and coaching strategies based on individual needs and changing circumstances.

Problem-Solving and Judgment

Identifies barriers, considers available information, develops practical solutions, and recognizes when additional guidance or escalation is appropriate.

Reliability and Accountability

Consistently follows through on commitments, schedules, documentation, and responsibilities.

Professional Boundaries

Maintains appropriate boundaries, confidentiality, ethical standards, and professional relationships.

Teamwork

Collaborates effectively with coworkers, employers, families, case managers, service providers, and other members of an individual's support network.

Advocacy and Inclusion

Supports meaningful employment, inclusion, self-advocacy, and equitable participation in the workplace.

Additional Information

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as organizational needs change.