Dispatcher

ABOUT THE DISPATCHER POSITION

We are looking for a detail-oriented individual to dispatch our drivers to customer locations. In this role, your duties will include communicating with our customers to record their requirements, planning and adjusting routes, as well as scheduling drivers to deliver or collect loads from various customers and job locations throughout the oilfield in the Bakken region. To ensure success as a dispatcher, you should exhibit extensive experience in dispatching trucks and the ability to work under pressure. Ultimately, an outstanding truck dispatcher is someone whose organizational skills translate into exceptional freight delivery services. The exemplary candidate will be an excellent communicator and able to remain calm and composed, especially in tense situations. You must be able to multi-task as well as take the proper action with little supervision.

The goal is to allow different parties to communicate well by guaranteeing the accurate and timely transmission of information.

DISPATCHER RESPONSIBILITIES

• Planning routes and accommodating route changes as needed, as well as informing the correct drivers of the changes.

• Communicating with customers about load details, delivery or pickup times, and special handling requests.

• Prioritize calls according to need and concern while working in compliance with all legal and safety requirements 

• Coordinating drivers' schedules, units, trailers, and loads with the workload at hand

• Keeping track of transportation regulations and laws to ensure that drivers comply.

• Watch the route and status of units on the ground to coordinate and prioritize their schedule

• Purchasing accurate trucking permits, county and other state permits as needed for loads

• Act and communicate in a manner in which is kind, concise, and honest

DISPATCHER REQUIREMENTS

• Some experience as dispatcher or relevant position

• Tech-savvy with knowledge of appropriate methods 

• Knowledge of procedures and guidelines for DOT related regulations

• Proficient in English (oral and written)

• Outstanding organizational and multitasking abilities

• Active listener with excellent communication skills

• Sound judgment and critical thinking