Patient Services Representative - Altoona

Patient Services Representative

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

Patient Registration & Support

• Greet patients, assist with check-in/check-out, and update registration information.
• Collect payments, obtain required consents, and verify insurance coverage.
• Educate patients on financial responsibilities and available support resources.

Scheduling & Navigation

• Schedule follow-up and ancillary service appointments.
• Guide patients through care processes and address questions to ensure a positive experience.
• Promote and assist with MyUPMC portal enrollment and use.

Administrative Support

• Route phone calls appropriately and provide service recovery when needed.
• Perform administrative tasks, including scanning, faxing, and record management.
• Register patients in biometric programs and explain program benefits.

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran