Center Operations Supervisor

Title & Company Center Operations Supervisor – Oak Street Health Responsibilities Support front desk coverage and contribute to service teamwork. Monitor staff attendance, absences, and identify coverage plans for expected and unexpected absences. Monitor provider schedules daily to ensure smooth flow of patient visits. Manage the transportation schedule to maximize company resources and deliver a positive patient experience. Complete daily operational rounds to confirm foundational activities have been completed. Monitor outstanding work queues, checklists and other performance indicators. Monitor front desk activities for completion, accuracy and quality, including confirmation calls, copay collection and patient experience, and contribute to work when needed. Help maintain the welcome space and community room to promote a positive patient experience and support growth. Own facilities management to keep the center safe, clean and functional. Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists. Support recruitment, hiring, onboarding, retention and performance management of staff as invited by the practice manager. Leverage practice dashboards and reports to identify areas for operational improvement. Structure and facilitate service and clinical team huddles. Engage in service recovery efforts as needed and facilitate resolution. Champion new initiatives as workflows are improved and new services are added. Champion organizational operating procedures. De‑escalate conflict as it arises and seek resolution. Partner with other center leaders, including the Practice Manager and Medical Director, to address staff performance and workflows. Complete other duties as assigned. Qualifications Exceptional ability to solve problems and think critically. Strong collaboration skills and demonstrated success working within a team. Flexible and positive attitude. Ability to work in a fast‑paced, often ambiguous environment. Proactive and adaptable working style; able to take ownership of tasks. Minimum 2+ years of professional experience in a customer service setting. Minimum 1+ year of experience leading a team (preferred). Proficient PC skills. Associate’s degree required; Bachelor’s degree preferred. US work authorization. Pay & Hours Weekly Hours: 40 Time Type: Full time Pay Range: $43,888.00 – $85,068.00 (based on experience, education, geography, and other factors). Benefits This full‑time position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr