Field Operations Supervisor

Overview Field Operations Supervisor at Union Tank Car Company - UTLX UTLX is part of Marmon Holdings, backed by Berkshire Hathaway. We manufacture, lease, and repair railcars in North America, with a history dating back over 125 years. We operate a diversified portfolio of railcars and have multiple facilities and service shops. We offer competitive compensation, an excellent benefits package, and opportunities to work with a team where enthusiasm, expertise, and progressive thinking are valued. Position Summary The Field Operations Supervisor provides value-driven customer service by ensuring productive and efficient car repair operations at a site level. The role unifies a talented workforce with strategic plans to achieve business expectations and production demands in partnership with the customer(s). Responsibilities Lead the team and foster a culture centered on safety and quality. Support safety and quality initiatives, such as safety reviews, compliance training, and quality checks. Maintain presence with the team and customer by conducting daily site walks to monitor progress, address issues, and ensure safety standards. Meet or exceed site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, aligned with the company’s strategic plan and departmental goals. Maintain adequate staffing levels through recruitment, training, and scheduling to meet productivity needs and performance expectations. Manage employee work schedules to ensure adequate coverage and appropriate work-life balance while meeting customer needs. Participate in safety and quality audits to ensure regulatory compliance and customer expectations are maintained. Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and providing real-time updates to customers as required. Complete weekly reports and KPI tracking (e.g., repair turnaround time, cost efficiency) to communicate site-level operational and financial performance to the Regional Operations Manager. Lead a daily team huddle to review safety protocols, daily goals, and align the team with car repair plans and priorities. Support continuous improvement initiatives, including maintaining visual management processes. Identify employee training needs and coordinate resolution with appropriate resources. Ensure all billing is reported timely and accurately. Oversee completion of the new hire onboarding process, including 30/60/90 reviews and Tank University attendance to support employee development. Other duties as assigned. Qualifications High School diploma or equivalent required; Bachelor’s Degree or some college preferred. Proven experience in a supervisory or managerial role, preferably in a field operations or car repair environment. Strong leadership, communication, and interpersonal skills. Commitment to safety and quality culture; proficiency in safety and quality management practices. Experience in recruitment, training, scheduling, and employee development. Ability to manage performance goals, KPI tracking, and financial reporting. Knowledge of continuous improvement methodologies and visual management processes. Strong customer service orientation and ability to address customer concerns. Billing and financial reporting experience; detail-oriented and highly organized. Ability to balance multiple priorities and meet deadlines; strong problem-solving and decision-making abilities. Working Conditions Must be able to traverse the operations facility. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Ability to work extended hours when needed. Benefits Tuition Reimbursement, Medical, Dental, Vision Company-paid employee and dependent life insurance Company-paid sickness and accident income 401k matching Annual safety shoe reimbursement and prescription safety wear Holiday pay 10 Total - Day 1 of employment Vacation Marmon employee discount program Salary Range: 70,000.00 - 85,000.00 annually EEO This job description is a summary of typical functions of the job and not an exhaustive list of all possible responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs. We are an equal opportunity employer; all applicants will be considered without regard to protected characteristics. If you require a reasonable accommodation to complete your application, please email View email address on click.appcast.io and include the title and location of the position. #J-18808-Ljbffr