Rental Assistant

Rental Assistant

The Rental Assistant provides direct administrative and program support to the Housing Navigator within the RISE Reentry Program. This position is responsible for ensuring accurate documentation, maintaining compliance with funding requirements, and assisting clients with essential housing-related processes.

The Rental Assistant may assist with a variety of concerns impacting individuals and families, including but not limited to, the control and prevention of chronic conditions or infectious diseases, behavioral health conditions, and need for preventive services. Additionally, services can help patients receive appropriate services related to perinatal care, preventive care, sexual and reproductive health, environmental and climate-sensitive health issues, oral health, aging, injury, and domestic violence and other violence prevention services. The Rental Assistant tend to be members of the community they are serving and a larger component to linking health and social services for patients.

The Rental Assistant provides a broad range of services focused on improving the lives of individuals, families, and communities through providing meaningful, culturally relevant connections to healthcare and healthcare-related services, which address the Social Determinants of Health (SDOH) on par with the provision of general and specialty medical services. The Rental Assistant service is informed through the lived experience of their families, social circles, and communities.

Key responsibilities include:

• Assisting clients with completing applications for housing, rental assistance, benefits, and supportive services.
• Collecting, organizing, and maintaining required documentation such as identification, income verification, benefits letters, and rental paperwork in line with program and grant standards.
• Maintaining client files, case notes, and data entry across ECW system to ensure accuracy, confidentiality, and audit readiness.
• Supporting the Housing Navigator with rental assistance documentation and payment requests in coordination with the Finance Department.
• Assisting with program workshops related to tenancy education, independent living, and financial literacy in partnership with community providers.
• Preparing reports and assisting with data collection to demonstrate client progress and program outcomes.
• Serving as a point of coordination between clients, Case Managers, and the Housing Navigator to ensure timely communication and resolution of housing-related matters.
• Providing general administrative support including tracking deadlines, maintaining records, and supporting program communications.
• Upholding trauma-informed, client-centered, and culturally sensitive practices in all interactions while maintaining professional boundaries and confidentiality.
• Contributing to continuous program improvement by identifying barriers, sharing feedback, and supporting strategies that strengthen housing services.

St. John's Community Health