Customer Service Representative
$19 - $24 per hourExpress Employment Professionals Defunct
Job Full Description The Customer Service Representative (CSR) plays a critical role in delivering exceptional service to both external and internal stakeholders. This position ensures smooth order processing, accurate documentation, and proactive communication throughout the customer journey. The CSR is a key contributor to operational efficiency, data accuracy, and customer satisfaction. Key Responsibilities
2828
1103 North Pointe Boulevard
Suite 423
Baltimore, MD 21224
- Serve as the primary point of contact for customer inquiries, order confirmations, and product information.
- Accurately process purchase orders and customer invoices using internal systems and third-party platforms (e.g., iTrade Network, Ariba, etc.).
- Maintain organized records of purchase orders, pick tickets, bills of lading (BOLs), and invoices.
- Ensure timely EDI and email confirmations, coding POs by group affiliation.
- Monitor and uphold various lead times for order fulfillment.
- Manage and update "Ship To" addresses and Certificate of Analysis documentation in Ross and Customer Notes.
- Collaborate with Production to address urgent customer needs and resolve order-related issues.
- Validate pricing accuracy on all incoming POs and escalate discrepancies.
- Identify process improvement opportunities to enhance departmental efficiency.
- Answer customer inquiries via email, phone, etc.
- Fill in on front door responsibilities, including guest check-in via Envoy/iPad, mail distribution (including scanning for remote employees)
- Support Co-Pack customer relationships
- Perform general administrative tasks such as filing, copying, and document management.
- High school diploma or equivalent required; additional education or certifications in business or customer service preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with EDI systems is a plus.
- Strong decision-making and problem-solving skills, especially in multi-party scenarios.
- Excellent verbal and written communication skills across all organizational levels.
- Self-starter with a positive attitude and ability to work under pressure.
- Highly organized, detail-oriented, and committed to team collaboration.
- Prior customer service experience preferred, especially in a fast-paced or multi-channel environment.
- Mon 0 Fri, 8am - 4:30pm
- Pay: $19-24 per hour DOE
2828
1103 North Pointe Boulevard
Suite 423
Baltimore, MD 21224
Vacancy posted 13 hours ago
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