VIP Support / Mobile Devices / Imaging - Systems Administrator

Job Description

Job Description

Position Overview

We are seeking a highly skilled and customer-focused VIP Support / Mobile Devices / Imaging Systems Administrator to provide onsite executive-level IT support at Los Angeles Air Force Base (LAAFB). The ideal candidate will possess strong systems administration experience, mobile device management expertise, imaging and deployment capabilities, and exceptional customer service skills supporting high-profile Department of Defense (DoD) personnel.

This role requires the ability to operate in a fast-paced, mission-critical environment while supporting senior leadership and VIP personnel with urgent and sensitive technical issues.

Key Responsibilities

• Provide white-glove IT support to VIP and executive-level personnel onsite at LAAFB.
• Support desktop systems, laptops, mobile devices, printers, conferencing systems, and peripheral equipment.
• Perform system imaging, deployment, configuration, upgrades, and troubleshooting for Windows-based environments.
• Manage and support mobile devices including iPhones, Android devices, tablets, and MDM solutions.
• Troubleshoot hardware, software, network connectivity, email, VPN, and collaboration tools issues.
• Maintain compliance with DoD cybersecurity policies and security procedures.
• Document incidents, service requests, configurations, and resolutions in the ticketing system.
• Coordinate with enterprise IT teams, cybersecurity personnel, and network operations for issue resolution.
• Provide rapid response and escalation support for mission-critical outages and executive support requests.
• Install, configure, and maintain operating systems, software applications, and endpoint security tools.
• Support conference room technology and executive communications systems.
• Ensure all work is completed in accordance with SLA requirements and operational procedures.

VIP Support Requirements

A Very Important Person (VIP) user is defined as any:

• General Officer or Civilian Equivalent
• SBD 3 and SSC Front Office support staff
• Space Systems Delta Commanders and their deputies
• Program Executive Office (PEO/PED) Directors and their deputies
• Division Chiefs and their deputies
• Two-letter Directors

VIP Incident Handling Expectations

• VIP incidents will always be classified as having a critical impact level .
• VIP tickets shall never be assigned lower than a Medium Priority level.
• VIP response activities shall take precedence over standard user incidents and service requests.
• All VIP incidents and requests must be resolved within four (4) hours whenever possible in accordance with service-level expectations.

Required Qualifications

• Active Secret Security Clearance
• Current CompTIA Security+ Certification (SEC+)
• 7–10+ years of related IT/systems administration in Systems Administration, Desktop Support, or Executive/VIP IT Support
• Experience supporting Windows 10/11 environments
• Experience with system imaging and deployment technologies
• Experience supporting mobile devices and MDM platforms
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work onsite full-time at LAAFB
• Strong customer service orientation with executive-level professionalism

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion, servant leadership, and operational excellence, enabling our teams to support mission-critical logistics with integrity and professionalism. If you are passionate about IT asset management, logistics, and ensuring operational success in a DoD environment, we want you on our team.

At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:

• 401(k) Plan : Company matching contributions to help you save for retirement.
• Dental & Vision Insurance : Coverage for dental care, eye exams, glasses, and contacts.
• Health Insurance : Comprehensive medical coverage.
• Paid Time Off (PTO) : Generous policy to maintain work-life balance.
• Disability Insurance : Short-term and long-term protection for financial stability.
• Life & AD&D Insurance : Coverage for life and accidental death/dismemberment.
• Supplemental Benefits : Voluntary benefits for critical illness, accident, and hospital care.

We are dedicated to supporting your health, well-being, and long-term financial goals.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.