IT Support Specialist

Overview The IT Support Specialist provides onsite and remote technical support across multiple office and operational locations. This hands-on role supports daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting. The position is highly user-facing and requires strong communication, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment. Key Responsibilities Provide onsite and remote technical support for end users across multiple locations. Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery. Configure and deploy desktops, laptops, mobile devices, and related hardware. Perform operating system reloads, workstation imaging, software installation, and endpoint setup. Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments. Assign and manage security groups, shared mailbox access, and basic user permissions. Maintain accurate inventory records for computers, peripherals, and IT assets. Install and support printers, docking stations, monitors, and other office technology. Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation. Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities. Support deployment and maintenance of endpoint management and remote monitoring tools (RMM). Assist with hardware procurement, receiving, staging, and deployment coordination. Travel to operational locations as needed to support users and technology initiatives. Training: Provide training and guidance to end-users on IT tools and best practices. Other duties as assigned. Qualifications Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 3+ years’ experience in helpdesk support or a similar IT support role. Ability to support Microsoft Windows environments and Microsoft 365 applications. Experience supporting both Windows and Mac devices. Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds. Strong analytic and problem-solving skills. Ability to work independently and collaboratively in a team environment. Eager to learn and adapt to new technologies. IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. Familiarity with healthcare or other regulated environments preferred. Physical, Environmental, and Mental Requirements Ability to lift IT equipment (average 30 lbs.). Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations. Frequent walking and standing. Works well under pressure due to time and accuracy requirements. Corporate office is located in Santa Monica with periodic travel to Malibu and San Rafael; travel and mileage reimbursements included. Reliable transportation and valid driver’s license required. Salary Range $35 - $40 USD Benefits Comprehensive benefits package: medical, dental, and vision. 401k with 4% match. Paid Time Off programs including vacation, holidays, and illness. Continuing Education Assistance. Supportive clinical supervision and professional development. Equal Opportunity Altior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. #J-18808-Ljbffr