Front Desk Attendant - Lodge

Job Description

Job Description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

As the Front Desk Attendant you will greet our valued guests upon their arrival, creating a warm, enthusiastic, and positive start to their stay.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet guests upon their arrival*

• Give personal attention to guests in order to exceed their expectations*

• Register guests and confirm room rates*

• Provide information about the Lodge and other attractions within the company and the area*

• Maintain an accurate count of room status and availability*

• Reserve guest rooms in accordance with special requests*

• Process guest room charges*

• Receive payments on accounts*

• Balance receipts at the end of each shifts*

• Create 100% guest satisfaction by providing optimum service at all times*

• Answer telephones and handle guest questions/concerns/complaints*

• Perform other duties as assigned

Qualifications:

• Must be at least 18 years of age

• High school diploma or GED equivalent

• 2 years of customer service experience

Knowledge, Skills, and Abilities:

• Proven guest relations, problem solving and organizational skills

• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy

• Professional image representative of company image)

Job Demands:

• Ability to work in hectic, fast-paced environment

• Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity

• Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.