Sr Salesforce Developer - Post Sale

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC  

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA  

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

Job Description

We are hiring a Senior Salesforce Developer to own the post-sale Salesforce footprint — Service Cloud, Experience Cloud (partner portals), and the asset / entitlement / case backbone that powers our global support organization. Like the rest of our Salesforce team, you will operate as a forward-deployed engineer: there are no separate BAs, QAs, or release engineers — you own the full lifecycle from requirement to production, working hand-in-hand with the support, services, and partner-success teams.

What You'll Do

• Design and build Service Cloud functionality: case management, case routing and assignment, queues, omni-channel, escalation rules, milestones, entitlement processes, SLA enforcement, and service console experiences for support engineers.
• Implement and maintain complex asset and entitlement management — multi-level asset hierarchies, asset-based entitlements, warranty / contract linkage, and asset-to-case association used by support engineers every day.
• Own Email-to-Case (and Web-to-Case where applicable): configure routing addresses, parsing rules, threading, attachments, on-behalf-of handling, and bounce management.
• Build and maintain Experience Cloud / Partner Portal sites — page design (LWR or Aura templates), navigation, sharing and visibility, audience targeting, knowledge surfacing, case submission, asset visibility, and self-service flows.
• Build core Salesforce customizations using Apex (triggers, batch, queueable, async), Lightning Web Components, Aura, and Salesforce Flows.
• Design and implement integrations between Salesforce and the post-sale ecosystem — telemetry / monitoring platforms, RMA / logistics systems, parts and inventory, knowledge bases, chat / voice platforms, and field service tooling — using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs.
• Collaborate closely with our dedicated integration / middleware team (who own MuleSoft, Boomi, and Workato) to co-design contracts, troubleshoot cross-system flows, and ship end-to-end solutions together.
• Partner directly with support engineers, services managers, and partner-success leaders to gather requirements and ship iteratively.
• Own production support for the post-sale Salesforce stack: triage, root-cause analysis, hotfix, and long-term remediation.
• Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines (Copado, Gearset, Flosum, or similar).
• Use AI tools (e.g., Agentforce Vibes / vibe coding, Copilot, Claude) as part of your day-to-day workflow — we expect every engineer on the team to lean on AI to ship faster and better.

Required Qualifications

• 7–10 years of total Salesforce experience, with at least 4+ years dedicated to Service Cloud and Experience Cloud / Communities.
• Deep expertise in Service Cloud: case management, assignment and escalation rules, omni-channel routing, queues, milestones, entitlement processes, service contracts, knowledge management, and console design.
• Hands-on experience building and maintaining complex asset management — asset hierarchies, asset-based entitlements, contract / warranty linkage, and asset-driven case workflows.
• Production experience with Email-to-Case (routing addresses, parsing, threading, attachments, and edge-case handling).
• Hands-on experience building and maintaining Experience Cloud / Partner Portal sites (LWR and/or Aura), including sharing models, audience targeting, profile / permission-set design, and custom LWCs embedded inside the portal.
• Strong Apex, LWC, Aura, SOQL/SOSL, and Salesforce Flows skills.
• Strong, hands-on Salesforce integration experience — REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs — with a track record of designing reliable, observable, and secure inbound/outbound integrations across the post-sale ecosystem (telemetry, RMA, parts, knowledge, voice/chat, field service, etc.).
• Strong collaboration skills with adjacent technical teams (integration/middleware, data platform, DevOps) — able to co-design contracts, debug across system boundaries, and ship together.
• Comfort owning features end-to-end, from a support-team conversation to production deploy.
• Experience with Git, SFDX, and CI/CD tooling for Salesforce.
• Strong collaboration skills — comfortable working directly with non-technical stakeholders in support, services, and partner organizations.

Required Certifications

• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Experience Cloud Consultant (formerly Community Cloud Consultant)
• Salesforce Certified Platform Developer I
• Salesforce Certified Administrator

Preferred Certifications

• Salesforce Certified Platform Developer II
• Salesforce Certified Field Service Consultant
• Salesforce Certified Platform App Builder
• Salesforce Certified Agentforce Specialist
• Salesforce Certified Application Architect or System Architect

Nice to Have

• Experience at a hardware, storage, networking, or enterprise software company with a global support and partner ecosystem.
• Experience working alongside (or hands-on with) middleware platforms we use today — MuleSoft, Boomi, and Workato — even though a dedicated team owns them. Familiarity with the patterns makes the collaboration smoother.
• Experience with Field Service / FSL (work orders, service appointments, dispatcher console, mobile app).
• Experience integrating Salesforce with monitoring / telemetry platforms (Splunk, Datadog, ServiceNow) or RMA / logistics systems.
• Experience with CTI integrations (Genesys, Amazon Connect, NICE inContact, Five9, Talkdesk).
• Experience with Knowledge management, AI-assisted case deflection, Einstein for Service, or Agentforce Service Agents.
• Experience supporting a global, follow-the-sun support model.
• Familiarity with ITSM concepts and tools (ServiceNow, Jira Service Management).
• Prior hands-on experience using AI development tools (Agentforce Vibes, vibe coding, Copilot, Claude, etc.) in a Salesforce context is a plus.

Salary Range for this role: $160,000.00 -$190,000.00

DDN

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: 

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. 

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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