Account Resolution Specialist

Account Resolution Specialist

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Essential Job Duties

• Making outbound calls on past-due accounts
• Analyzing aging reports and documenting all account activities
• Demonstrating professionalism, discretion, and good judgment in all interactions with co-workers, customers, and vendors to ensure timely resolution of customer discrepancies and disputes
• Ability to communicate cross-functionally with sales and senior management when necessary to accelerate the collection process - we need a confident go-getter who's not afraid to tackle challenges head-on

Qualifications

• Advanced problem-solving skills, and well organized with the ability to prioritize projects within your territory in a fast-paced environment
• Proficiency in Microsoft Office, and the confidence to collect money and maintain an excellent relationship with our customer base

Preferred skills, but not required

• 2 years of collection experience is a plus, but we'll train the right person

Benefits:

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA Program
• $17-20/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.