Retreat Host

Retreat Host

Sensei Lāna'i, A Four Seasons Resort, is looking for a Retreat Host who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do

The Retreat Host is a guest-facing hospitality professional who delivers a personalized, seamless experience throughout the guest journey. Serving as the primary on-property point of contact, this role blends Front Desk and Concierge responsibilities, managing arrivals and departures while anticipating guest needs and coordinating services across the resort. Through genuine hospitality, strong product knowledge, and attention to individual preferences, the Retreat Host builds meaningful guest relationships and curates memorable experiences that reflect Four Seasons luxury standards. Responsibilities include, but are not limited to:

• Welcome guests and manage the full arrival and departure experience, delivering a warm, personalized, and seamless first and last impression
• Conduct professional check-ins and check-outs, confirming room type, rates, and guest preferences with accuracy and discretion
• Provide an overview of the resort, amenities, and services; issue room keys and coordinate luggage delivery with Guest Services
• Review guest folios at departure, post final charges, confirm satisfaction, and process payments in accordance with approved financial procedures
• Serve as a primary point of contact throughout the guest stay by building genuine relationships and anticipating needs
• Coordinate guest requests including dining reservations, resort activities, spa and wellness services, transportation, and special celebrations
• Offer knowledgeable recommendations for resort offerings and local island experiences, ensuring clear communication and follow-through with all departments
• Deliver highly personalized service by recognizing guest preferences, special occasions, and repeat guest history
• Address guest concerns promptly with empathy and sound judgment, taking ownership of service recovery and ensuring appropriate follow-up
• Utilize property management and reservations systems to process check-ins and check-outs, update guest profiles, record preferences, and document billing accurately
• Maintain detailed guest notes and operational records to support a seamless and personalized experience
• Manage a balanced cashier bank, including processing payments, posting charges, making change, handling foreign currency when applicable, and reconciling transactions each shift
• Support revenue generation by confidently offering room upgrades and enhanced resort experiences while ensuring proper rate assignment and billing accuracy

What To Bring

Successful candidate must possess legal work authorization in United States. The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts. Strong ability to anticipate guest needs, personalize service, and respond with warmth, efficiency, and attention to detail.

Join Our 'Ohana And Enjoy Our Amazing Benefits:

• Hourly Rate: $31.80
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self! And so much more!

We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.