Guest Services Associate - Emergency Department

Tampa General Hospital Job Description

TGH is the area's only level I trauma center and one of just two ABA-verified adult pediatric burn centers in Florida. With five medical helicopters, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children's Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region's leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.

Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time - an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Air transport provided by Metro Aviation, Inc.

Job Summary

Under general supervision, and following established policies, procedures and professional guidelines, is responsible to the Manager, of Patient Relations for providing "world class" service to all patients, visitors, physicians and staff by creating an exceptional experience beginning with their first impression. This service includes interactions in a timely and professional manner with all. Demonstrates a "can do" attitude. Represents the hospital to create an exceptional experience by putting the customer first. Exhibits flexibility in job responsibilities and hours of work. Must be able to oversee and engage members of the volunteer team assigned to Guest Services. Works in the family surgical and Emergency Department waiting rooms, as well as the main entrances as required. Performs job duties in accordance with the mission, vision and values of Tampa General Hospital.

Required Skills

• High School Diploma or GED.
• Requires knowledge of Medical Terminology.
• Minimum two (2) years of hospital work experience or equivalent customer service experience.
• Proficiency in MS Office and Epic.
• Demonstrates excellent written and verbal communication skills.
• Must demonstrate conflict resolution and organizational skills.
• Bilingual skills strongly preferred.