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Donor Operations Coordinator

$25 per hour
Full-time

The Choice, Inc.

The Choice is seeking a Temporary Donor Operations Coordinator to support an international humanitarian nonprofit organization. This position will support both the Donor Experience and Gift Operations teams during the busy year-end giving season. The ideal candidate will be detail-oriented, organized, and comfortable working with donor information, databases, and administrative processes.

  • Location: Washington, DC (Hybrid, onsite Thursdays)
  • Schedule: Full-time, 40 hours per week
  • Pay Rate: $25/hour
  • Timeframe: Temporary assignment, starting no later than November 17, 2026, through January 2027

Qualifications

  • Previous experience in nonprofit development, donor relations, gift processing, customer service, or administrative support preferred.
  • Experience with Salesforce or other CRM databases preferred.
  • Strong attention to detail and accuracy, particularly when working with donor and financial information.
  • Excellent written communication skills and ability to respond professionally to donor inquiries.
  • Comfortable working with spreadsheets, data entry, and online platforms.
  • Ability to learn new systems quickly and follow established procedures.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in Microsoft Office and/or Google Workspace.

Job Duties

  • Respond to donor email inquiries using established templates and review AI-generated responses for accuracy.
  • Update recurring donation plans and donor information in GoFundMe Pro.
  • Research donation information and assist with resolving donor inquiries.
  • Retrieve, clean, organize, and upload donation data into Salesforce.
  • Review gift records for accuracy and make necessary corrections or adjustments.
  • Identify and reconcile restricted donations and prepare related information for the Finance team.
  • Assist with gift processing and ensure donor records are accurate and up to date.
  • Support additional Donor Experience and Gift Operations projects as needed.

Vacancy posted 1 day ago
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