Customer Service Rep I

We are Frymaster! We design, manufacture and supply best-in-class commercial fryer equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.As Customer Service Rep I, you will be responsible for monitoring and keeping track of customer purchase orders, process debit/credit memos, logistics management and provide knowledgeable support for their assigned territory. Work is focused on responding to inbound customer calls and emails related to processing sales orders and resolving routine order/delivery issues. They may train or mentor lower-level CSRs.Reporting directly to the Customer Service Manager, this position is based in Shreveport, LA.This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at the time of hire.Major Accountability:Entering, monitoring, and tracking customer purchase ordersProcess debit/credit memos through the software systemLogistics support/resolutionsProviding knowledgeable customer support for assigned territoryMaintain a good relationship with factory representatives and dealersKey Tasks & Responsibilities:Receive customer purchase orders via email for processingResolves routine and basic problems and communicates solution or requested information to the customerCommunication with outside sales team and internal departmentsMay utilize a customer relationship application or database to record activities and research product informationWork is routine or follows standard proceduresMay train or mentor less experienced CSRsEducation & Experience:High School diploma or equivalent1-3 years of Customer Service experience requiredManufacturing background preferred but not requiredSkills & Abilities:Familiar with MS Office applications; ability to operate all related equipment for the roleCustomer oriented; capable of effectively dealing with all levels of internal and external contactsEffective communications and interpersonal skillsTime management skillsBasic planning and problem solving/analytical skillsAble to function in a fast-paced environment coping with frequent changes, delays or unexpected eventsWorking Conditions:Normal office environmentMust be able to sit for long periods of timeMust be able to lift 25 poundsOur Benefits:We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:Competitive wageHealthcare (medical, dental, vision)401(k) savings planWellness ProgramSupplemental Health PlansEmployee Assistance ProgramTraining and DevelopmentTuition AssistanceHoliday Pay opportunitiesEmployee discountsPaid Time Off (PTO)On-the-job training and skills developmentBasic Life InsuranceLeave ProgramEmployee Events and more…Frymaster, a Welbilt brand, creates award-winning, innovative, commercial fryers that are taking frying technology to a new level. We’ve taken the guesswork out of oil management for crews and operators. Our fryers walk crews through step-by-step processes to filter the oil simply and safely to extend oil life and increase profitability. Everybody wins with Frymaster fryers. The Frymaster facility in Shreveport, LA is a division of Ali Group.For more information about Frymaster, visit explore more Career opportunities at Welbilt, visit Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.#INDFRY#LI-TR1#Frymaster #J-18808-Ljbffr