Client Services and Support Analyst (Remote)

Client Services and Support Analyst, Part-Time (32 hours) Schools FINS Enterprise - Remote - California The Client Services and Software Support Analyst will provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Client Services and Support Analyst, this person will be a part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast. Occasional travel may be required to client sites, user groups, and conferences. Travel is expected to be less than 25% annually. What will be your impact: Provide quality support to our clients, employing a high degree of service and timeliness of resolution. In addition to the Professional Services team, provide end-user in-person and online training resources. Assisting the Professional Services and Support teams in developing and maintaining end user training documentation. Lead webinars and software training classes for our clients. Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions. Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner. The ideal candidate will meet many, if not all, of these requirements: Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner. Polished presentation skills Experience providing software training to CA K-12 school districts. Excellent troubleshooting and analytical problem-solving skills Excellent oral and written communication skills Highly-developed organizational skills and time management ability Ability to work independently on assigned projects, as well as in a team atmosphere Highly motivated, flexible, adaptable nature Ability to learn quickly in a fast-paced, challenging, and ever-changing environment Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications Knowledge of Postgres and SQL Server databases; Experience with client-server applications Knowledge/experience with business intelligence query tools is preferred Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred Pay rate: $40.00 - $45.00 USD per hour. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and -most-important a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at View email address on click.appcast.io. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions. #J-18808-Ljbffr MediSolution