End User Support Analyst

Description Will be doing End User Support for all end users. ServiceNow / GoToAssist / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online. Supporting on-domain and off domain end users. Hardware Break-Fix, with warranty replacements through HP. Software Installation and Support Onboarding of New Associates PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software. Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model of two dasy per week, no full remote at this time. Role is straight contract only at this time. End User Support contractors in this specific group will be issued RJ assets/laptops, for their contract engagement. The new hybrid onsite work style for this group has changed to a minimum of 11 days per month working onsite, no exceptions to this new policy for End User Support contractors and the policy will be enforced by IT leadership. local candidates only. Day to day Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems. Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support. Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements. Provides detailed documentation of activity in the call tracking system. Communicates technical information to a non-technical audience. Assists clients with the installation of corporate standard software images. Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support. Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. Documents product problems and their resolutions in a knowledge database for future reference. Participates in testing new product releases and/or enhancements. Leads or participates in projects requiring cross functional coordination. Skills servicenow hardware troubleshooting software installation Top Skills Details servicenow hardware troubleshooting software installation Additional Skills & Qualifications ServiceNow / GoToAssist / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online. Supporting on-domain and off domain end users. Hardware Break-Fix, with warranty replacements through HP. Software Installation and Support Onboarding of New Associates PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software. Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model of two dasy per week, no full remote at this time Role is straight contract only at this time. End User Support contractors in this specific group will be issued RJ assets/laptops, for their contract engagement. The new hybrid onsite work style for this group has changed to a minimum of 11 days per month working onsite, no exceptions to this new policy for End User Support contractors and the policy will be enforced by IT leadership. local candidates only. Job Type & Location This is a Contract position based out of St. Petersburg, FL. Pay and Benefits The pay range for this position is $30.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in St. Petersburg,FL. Application Deadline This position is anticipated to close on Aug 7, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr