IT Systems Support Analyst

ShiftCode Analytics

Saint Petersburg, FL

Interview: Virtual
Visa: USC and GC
Onsite: St. Petersburg, FL ( Local )
JD:
Job Duties & Responsibilities:

Provide first-level technical support for hardware, software, network, and application issues.
Troubleshoot and resolve incidents in compliance with defined SLAs; escalate complex issues as appropriate.
Install, configure, and maintain IT equipment including desktops, laptops, printers, and peripherals.
Use ITSM tools (e.g., ServiceNow) to manage incidents, service requests, and maintain accurate ticket documentation.
Support IT procurement and vendor coordination (e.g., cable installation, copier support, e-waste disposal).
Deliver general site support, including 1st-level assistance for network, server, and telecom issues.
Replace and rebuild hardware components as necessary.
Assist with the deployment, testing, and rollout of new systems and updates.
Communicate technical solutions clearly to end users and stakeholders.
Maintain IT inventory and support compliance with Standard Operating Procedures (SOPs).
Provide site-specific updates and status reports regularly.
Be available for on-call support during off-hours and emergencies.
Perform other related duties as assigned.

Required Skills & Experience:

4+ years of direct technical support experience
Familiarity with ITIL processes and service delivery frameworks
Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and basic network systems
Experience with ITSM tools such as ServiceNow
Strong verbal and written communication skills
Ability to interpret and follow technical instructions in various formats
CompTIA A+, Network+, MCP, or MCSE certifications preferred
Experience in a pharmaceutical manufacturing or laboratory environment is a plus

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Vacancy posted 3 days ago

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