Old Navy Manager, Photography Operations

About Old Navy Forget what you know about old‑school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high‑quality, must‑have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast‑paced environment where our employees can be their most authentic selves. Here, we're family. About The Role The Manager, Photo Operations plays a key role within the Old Navy Online Operations team, overseeing daily in‑season production of high‑volume product photography and driving the execution of on‑figure photography workflows. With a strategic mindset and operational rigor, this role ensures product photography is delivered on time, with quality and consistency across eCommerce platforms. The Manager collaborates crossfunctionally to align photo pipeline execution with evolving business priorities, troubleshoots workflow challenges, and drives process improvements to scale efficiency and customer impact. The Manager translates business priorities from Merchandising, Marketing, and Online Experience into actionable photography plans, serving as a key decision‑maker in pacing, sequencing, and troubleshooting to ensure shoot readiness aligns with strategic initiatives and financial goals. What You’ll Do

PHOTOGRAPHY PIPELINE COORDINATION

Owns day‑to‑day operations of the Product Photography On‑Figure (PPOF) photo pipeline, ensuring product prioritization, set pace, and shot execution meet brand and business needs. Leads planning and scheduling of on‑figure sets, partnering with Production, Creative, and Merchandising to align talent, timing, and readiness. Works closely with the Production team to book sets based on creative direction and product readiness. Manages the organization and prioritization of product for the Product Photography On‑Figure (PPOF). Oversees all reshoots, ensuring timely resolution and alignment with brand standards. Submits DA Fix forms for images stuck in the pipeline to ensure prioritization and escalation where needed. Acts as the photo strategy point person for PPOF sets, partnering with cross‑functional leads to determine the correct shots based on strategy. Maintains and updates the Shot Strategy Guide to reflect current brand direction, retiring outdated or irrelevant strategies as needed. Escalates blockers, updates set status and drives transparency with key stakeholders through regular check‑ins and tracking. Provides critical input to Studio Leadership on production pacing and capacity planning, directly influencing budget allocation and resource utilization. Advises the Senior Manager and Studio Director on how production tempo and set volume correlate to cost efficiency and throughput, and partners with senior leaders to make data‑informed recommendations on productivity targets and seasonal readiness.

CROSS‑FUNCTIONAL SUPPORT

Acts as the main liaison between Photo Operations and key partners including Online Experience, Merchandising, Catalog Operations, and Post Production. Leads operational alignment across teams to ensure photo and video assets are prioritized, routed, and delivered to meet channel‑specific deadlines. Collaborates with the Post Production team to ensure assets are delivered on time and meet brand and quality standards. Supports the alignment of in‑season priorities with the needs of Creative, Studio, and Marketing stakeholders. Coordinates tool usage and data flow for photography tracking systems (e.g., Creative Force, Airtable, FileMaker Pro). Functions as an influencer and translator across multiple leadership levels—regularly engaging with Directors across Marketing, Studio Operations, and Program Management to align shot intent, budget pacing, and business priorities. Provides informed counsel on what can be achieved within given timeframes and resource parameters, often helping leadership recalibrate expectations based on real‑time studio data.

REPORTING & PROCESS IMPROVEMENT

Gathers and maintains reporting metrics related to sample tracking, production timelines, and delivery status. Identifies operational pain points and proposes solutions for process optimization in partnership with Senior Manager. Assists with seasonal planning and contributes to continuous improvement of photography workflows.

TEAM SUPPORT & DEVELOPMENT

Trains Sample Coordinators on standard operating procedures and the end‑to‑end photography product pipeline. Partners with Sample Coordinators to order missing or incorrect samples and ensure timely delivery to the studio. Exercises leadership through expertise, mentorship, and process ownership—including onboarding, peer coaching, pipeline processes, and ensuring operational consistency across PPOF workflows. Who You Are Deep understanding of retail photo production, on‑figure photography, and eCommerce asset workflows. Proficient in studio operations tools like Creative Force, Airtable, and FileMaker. Strong communicator, detail‑oriented problem solver, and highly collaborative team player. Demonstrated ability to manage competing priorities in high‑volume production environments. Strong leadership presence and cross‑functional communication skills, with proven ability to advise and influence Director‑level partners across Marketing, Studio Operations, and Online Experience. Operates with accountability, curiosity, and a continuous improvement mindset. Minimum Educational Level: Bachelor's Degree or equivalent experience. Minimum Experience 4+ years in photo production, project coordination, or eCommerce operations. Demonstrated experience managing on‑figure or studio photography pipelines. Experience working with creative, marketing, or studio teams in retail or eCommerce environments. Benefits At Old Navy Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry. Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice. Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay. Employee stock purchase plan. Medical, dental, vision and life insurance. See more of the benefits we offer. For eligible employees. Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity. Salary Range: $119,400 - $155,200 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. #J-18808-Ljbffr BoF Careers