Restaurant Service Manager - Full Service - Casual Concept

Job Description

Job Description

Restaurant Service Manager

Pay: $65,000.00 to $75,000.00 annually

Location: Brockton, MA

Employment Type: Full-Time

We are a people-first organization that just happens to serve exceptional steaks. Outstanding food and exceptional service define who we are. We are dedicated to ensuring you love what you do today while preparing you for your future career growth. Are you ready to join our dedicated team?

We are seeking an insightful and professional Restaurant Service Manager to oversee all Front of House operations, lead our team members, and ensure an unparalleled guest experience. If you possess a genuine passion for hospitality and relationship-building, we invite you to apply today.

Key Responsibilities

As a Service Manager, your primary duties will include:

• Driving sales, refining steps of service, and maximizing overall guest satisfaction.
• Enforcing compliance with employment policies while overseeing restaurant cleanliness and guest safety at all times.
• Providing and directing comprehensive Front of House training programs.
• Managing employee performance through structured evaluations, ongoing coaching, and corrective action when necessary.
• Overseeing beverage inventory, controlling liquor costs, and strictly enforcing responsible alcohol service guidelines.
• Developing key employees and assistant managers by providing consistent daily feedback during one-on-one sessions.
• Reviewing applications, conducting interviews, and making strategic hiring decisions for the Front of House team.
• Directing daily workflow, setting weekly schedules, and assigning operational tasks before, during, and after business hours.
• Cultivating a positive and safe environment by implementing core values, team contests, and staff incentives.
• Executing and managing safe food handling procedures.

Culture and Benefits

We offer a dynamic culture featuring flexible work schedules, dining discounts, formal training, and clear pathways for career advancement. After 30 days of employment, eligible Restaurant Service Managers receive a comprehensive total rewards package, which includes:

• Best-in-class medical, dental, and vision insurance
• Paid vacation, parental, donor, and bereavement leave, plus 100% paid maternity leave
• Adoption assistance and comprehensive employee assistance programs
• Short-term and long-term disability coverage
• Life, accident, and critical illness insurance
• Identity theft protection and business travel insurance
• 401(k) retirement plan and flexible spending accounts
• Tuition reimbursement
• Monthly profit-sharing and quarterly restricted stock unit programs
• Opportunities for community support initiatives and an annual holiday bonus

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status.

We welcome all qualified applicants to apply and build a future with us.