Air and Transportation Solutions Manager (ATSM)

International SOS is the world's leading medical and travel security services company. We care for clients across the globe, from more than 1,000 locations in 90 countries. Our expertise is unique: more than 11,000 employees are led by 1,400 doctors and 200 security specialists. Teams work night and day to protect our members. We are passionate about helping clients put 'Duty of Care' into practice. With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.

Air and Transportation Solutions Manager (ATSM), Americas Role Purpose:

Commercial Growth: Develop strategic partnerships and transportation opportunities, optimize terms and pricing, and ensure rapid-response capabilities.

Provider/Network Management: Maintain a high-performing network of transport providers, ensuring availability, compliance, and cost-effectiveness.

Operational Excellence: Lead medical and security transport solutions, support crisis management, and ensure readiness for complex scenarios in a high-paced operational center environment.

Key responsibilities

Client Engagement & Business Development:

• Develop client partnerships and pursue new opportunities.
• Support sales and marketing.

Provider Network & Relationship Management:

• Build and manage provider network.
• Negotiate contracts and foster relationships.

Operational Delivery & Crisis Response:

• Oversee service delivery and compliance.
• Lead crisis response and implement contingency plans.

Quality Assurance & Continuous Improvement:

• Monitor and improve services.
• Drive continuous improvement and conduct audits.

Collaboration & Training:

• Collaborate with teams and provide training.
• Promote collaboration and learning.

Required Skills & Knowledge

• Aviation operations
• Aviation business and/or network provider background
• Track record of aircraft charter and leasing and quality/business process improvement.
• IT literate
• Charter, wet/dry leasing contract negotiations
• Exceptional knowledge of aviation insurance, including war-risk.
• Understanding of how flights are dispatched, working knowledge of NOTAMS and other factors that impact flight routing.
• Working knowledge of Air Ambulance aircraft certifications/credentialing.

Required Experience & Qualifications

• Knowledge and experience within the commercial aviation industry.
• Experience in dealing with aviation operators and/or aircraft charter brokers.
• Operational/Logistics background
• Experience with maritime transportation beneficial;

Qualifications:

• Bachelor or Masters degree preferable or comparable and/or tertiary qualifications in aviation/transportation management, operations, safety, or related fields;

Required Languages:

• Excellent written and spoken command of English is a must;
• Working knowledge of Spanish language advantageous