Global End User Support Director | ITSM Excellence
New York Times
The New York Times is seeking a Senior Director, End User Support to lead a global organization providing excellent technology support to employees and contractors. In this role, you will oversee help desk, technical support, and other service functions with a strong focus on operational excellence. The ideal candidate has over 8 years of experience in technology support and at least 5 years in management, demonstrating strong project management skills and experience with IT service management processes. Benefits include medical, dental, vision, and a company-matching 401(k) plan. #J-18808-Ljbffr The New York Times
- Thenewyorktimes is seeking a Senior Director, End User Support to lead a global organization that enhances technology support for employees and contractors... ...support, and strategic initiatives for operational excellence. Accountabilities include evolving service standards,...SuggestedFor contractors
$40.92 - $64.62 per hour
...highly skilled and customer-focused IT End User Support Specialist (L4) to provide advanced onsite... ...in this role requires technical excellence, process discipline, operational maturity... ...Experience with ServiceNow or enterprise ITSM platforms. ITIL Foundation certification...SuggestedHourly payPermanent employmentFull timeTemporary workWork at officeRemote workFlexible hours- Universal Music Group is looking for a Tech Support Manager to lead a team in delivering technical support across various platforms. The... ...high-quality service delivery. The ideal candidate will have excellent interpersonal skills, technical expertise in Windows and Apple...SuggestedFlexible hours
- SLR Consulting in New York seeks a Technical Support Specialist responsible for providing advanced support for end-user devices. This full-time role focuses on resolving... ...of Microsoft Intune, and a commitment to excellent customer service. Join us and enjoy a competitive...SuggestedFull time
- ...leading financial services organization is seeking an Associate, End User Support to provide technical assistance for clients. You will... ...service skills and at least 5 years of experience in PC support. Excellent problem-solving and communication skills are essential....Suggested
- ...We are seeking a dedicated and knowledgeable End User Support IT Specialist to join our team. As an End User Support IT Specialist, you... ...user issues are fixed at their root and do not recur. Provide excellent customer service experiences for all end users, traders, and...Work at officeLocal areaRemote work
$30.12 - $50.19 per hour
...are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and... ...are fixed at their root and do not recur.* Provide excellent customer service experiences for all end users, traders...Hourly payFull timeTemporary workWork at officeLocal areaRemote workFlexible hours- ...Techniques in New York, NY is seeking an IT Support Analyst to provide Tier 1 and occasional Tier 2 support for end-user devices. This role requires 1-3 years of relevant... ...of Microsoft 365, Active Directory, and excellent communication abilities. #J-18808-Ljbffr Career...
- ...Carbon Community College is seeking a dedicated IT Support Specialist to provide Level 1 and 2 technical support to end-users. Responsibilities include managing incoming... ...a collaborative environment with a focus on excellent customer service. #J-18808-Ljbffr Lehigh Carbon...
- About the job Global Application Support Manager As Global Application Support Manager, you will ensure... ...and training materials provided to end users Collaborate with senior leaders and... ...” when required, leading by example Excellent problem solving skills with a strong,...Flexible hours
- ...services. As a Technology Support Lead in the Commercial &... ...to ensure a seamless user experience. You will be... ...technologists that provide end-to-end application or... ...or infrastructure Drive Global Banking Service Improvement... ...proficiency in Word, Excel and PowerPoint, MS Teams...Local area
- Cornerstone Research seeks a Desktop Support Specialist to deliver frontline IT support for end-users in New York. You will be the first contact for IT issues, handling incidents with accuracy and strong customer service. The role involves supporting Windows environments...Work at officeMonday to FridayWeekend work
$24 - $34 per hour
SwiftCruit is looking for a Field Technical Support Representative who will lead support for end users and authorized service providers. You will ensure high customer satisfaction by clarifying requirements and resolving issues promptly. This role demands 4-6 years of...Hourly pay- Global Technology Support Specialist We are currently in search of a Global Technology Support Specialist... ...1 hands‑on technical support to end users globally across the organization. This... ...Apple Macintosh products preferred; excellent analytical, problem‑solving, and organizational...Local areaRemote work
- ...join its technology team. This is a hands-on support role in a high-touch professional services... ...-oriented, and comfortable supporting users in person. Strong communication, organization... .... The Manhattan office has a modern, high-end feel, with strong amenities, including an...Work at office
- Flatiron Health in New York is seeking an IT Support Specialist to enhance cancer care through... ...providing support to Flatiron employees globally, ensuring a seamless technology... ...macOS environments, networking concepts, and user support. This hybrid role allows for flexible...Flexible hours
$45k - $75k
Hirebridge is looking for a Helpdesk Technician to provide comprehensive support to Empire's users in New York City. Responsibilities include troubleshooting hardware, software, and end-user applications, with an emphasis on customer service. The ideal candidate will have...$50k - $70k
Greenspoon Marder LLP is looking for an IT Support Technician in New York to maintain and monitor workstations and ensure network performance meets user needs. The role involves troubleshooting issues, providing end-user support, and managing device setups. We offer competitive...- Universal Music Group is seeking a Tech Support Manager in New York, responsible for managing a team to provide technical support across various technologies. The ideal candidate will possess strong analytical skills and technical knowledge, ensuring adherence to service...Immediate start
- ViziRecruiter,LLC. is seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office... ...emphasizes self-sufficiency, strong customer service, and clear communication with end users in a #J-18808-Ljbffr ViziRecruiter,LLC.Remote jobWork at office
- A global real estate services firm in New York is looking for a Manager, Deskside Support to lead a high-performing team ensuring consistent IT support across... ...strong leadership with a focus on user satisfaction, operational excellence, and collaboration with regional and...
- ...healthier lives. Role Purpose Lead and own Neko Health's global customer support function. As Global Director of Customer Support & Hospitality and be... ...that — proactive, deeply personal, and consistently excellent. Every interaction, regardless of channel or complexity...
- ...is to set the benchmark for excellence in government services. We empower... ...cyber compliance. With our global footprint, we place a strong... ...this role, you will directly support the Defense Commissary Agency... ...suite. As a Senior Computer User Support Specialist, you will...Civilian ContractorWork at officeRemote workWorldwide
$85k - $100k
...myGwork – the largest global platform for the LGBTQ+... ...is also committed to supporting its employees by advancing... ...- Associate Director BRM - Revenue Enablement... ...through expert, user-focused case intake and... ...concise communicator with excellent stakeholder-facing skills...Work at officeImmediate start$40 - $55 per hour
Pretium Enterprise Services, LLC is seeking a Technology Delivery Specialist responsible for delivering top-notch end-user support for corporate IT resources. The role emphasizes resolving complex issues, managing incidents, and collaborating across teams to enhance platform...Hourly pay$116k - $159k
...the standard for legal excellence — we set it. Our culture... ...work that helps drive global business, investment and... ...-performing technology support teams in fast‑paced,... ...IT Service Management (ITSM) tools aligned with IT... ...represents the low and high end of the salary range for...Work experience placementWork at officeLocal areaRemote workWorldwideMonday to FridayFlexible hoursWeekend work$110k - $160k
Foot Locker, Inc. is looking for a Manager of Corporate Site Support in New York. This role oversees IT operations across corporate offices globally and manages the Global Service Desk, ensuring a seamless end-user experience. Candidates should have a Bachelor’s degree in...$20 - $25.77 per hour
...operational and technical support for faculty, staff... ...technical and end‑user support, online... ...academic program directors, and lead faculty... ...Demonstrated Microsoft Excel, Outlook,... ...ticketing system (ITSM), Student Information... ...mission to meet the global education demands...Hourly payTemporary workPart timeLocal areaRemote workNight shift- ...DESCRIPTION As the Technology Support Director - Enterprise Software Vendor... ..., you will own the end-to-end enterprise software vendor... ...negotiation frameworks across a global portfolio of Tier 1 and Tier... ...or technology matters. Users in these roles are subject to...Contract work
$120k - $130k
...New York. You will be responsible for leading a high-performing support team, ensuring high-quality service delivery, and improving... ...including leadership roles, and a strong focus on exceptional end-user experiences. A Bachelor's degree in IT or a related field is preferred...
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