Technology Support Director- Enterprise Software Vendor Management

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

As the Technology Support Director - Enterprise Software Vendor Management within our technology organization, you will own the end-to-end enterprise software vendor management strategy, including strategic relationship governance, contract lifecycle management, and negotiation frameworks across a global portfolio of Tier 1 and Tier 2 software vendors, ensuring commercial terms, service levels, and renewal outcomes align with the Firm's technology and financial objectives.

Job responsibilities 

• Own the end-to-end enterprise software vendor management strategy, including strategic relationship governance, contract lifecycle management, and negotiation frameworks across a global portfolio of Tier 1 and Tier 2 software vendors, ensuring commercial terms, service levels, and renewal outcomes align with the Firm's technology and financial objectives.
• Lead the global SaaS FinOps practice, establishing policies, tooling, and operating cadences that provide real-time visibility into SaaS spend, utilization, and waste - enabling data-driven allocation decisions, rightsizing actions, and spend optimization across business units.
• Oversee internal billing and cost allocation frameworks for software assets, ensuring transparent and defensible charge-back and show-back models that hold business units accountable for consumption, support informed investment decisions, and align software costs to organizational value delivery.
• Manage public cloud marketplace transaction management, including procurement of third-party software through AWS Marketplace, Azure Marketplace, and Google Cloud Marketplace - optimizing committed spend drawdown, private offer structures, and consolidated billing in coordination with cloud FinOps and procurement partners.
• Lead deal analysis and business case management for strategic software investments and renewals, including total cost of ownership modelling, build-vs-buy assessments, vendor benchmarking, and executive-ready investment recommendations that frame commercial options, trade-offs, and risk implications for senior decision-makers.
• Own the enterprise software budget and forecast management process, partnering with Finance and Technology leadership to produce accurate annual plans, in-year forecasts, and variance analysis across a multi-hundred-million-dollar software portfolio - ensuring budget integrity and proactive identification of cost risks and optimization opportunities.
• Build, lead, and develop a high-performing global team of vendor management, SAM, and FinOps professionals, establishing clear accountabilities, career development pathways, performance expectations, and an operating rhythm that scales with the complexity and growth of the software portfolio.
• Serve as the Firm's senior relationship owner for strategic software vendors, including executive-level engagement with account teams, partnership governance with vendor C-suite counterparts, and escalation management - translating relationship capital into commercial leverage and preferred partner status.
• Define, track, and report key performance indicators for the vendor management and SAM function, including cost savings realization, license compliance rates, utilization efficiency, contract renewal outcomes, and team productivity metrics - communicating performance and strategic progress to senior technology and finance leadership on a regular cadence.
• Drive continuous improvement across the function by identifying tooling, process, and capability gaps; sponsoring strategic initiatives to modernize the SAM and FinOps technology stack; and embedding industry best practices, including FinOps Foundation frameworks and ITAM standards, into the operating model.
  
   

Required qualifications, capabilities, and skills 

• 15+ years of progressive experience in enterprise software vendor management, software asset management, IT sourcing, FinOps or a closely related discipline within a large, complex organization.
• Demonstrated track record managing and developing global, cross-functional teams , with the ability to align diverse talent across geographies, time zones, and organizational boundaries toward shared commercial and operational objectives.
• Deep expertise in enterprise software licensing models , including perpetual, subscription, SaaS, and consumption-based agreements across major vendors such as Microsoft, Oracle, SAP, Salesforce, and ServiceNow.
• Proven success leading high-stakes vendor negotiations , including enterprise agreement renewals, multi-year SaaS contracts, and strategic partnership structures - with demonstrated ability to achieve material cost savings and favorable commercial terms.
• Substantive FinOps knowledge and practical application , including SaaS spend management, cost visibility frameworks, utilization optimization, and charge-back/show-back modelling at enterprise scale.
• Strong executive stakeholder engagement skills, with experience regularly presenting to and influencing C-suite and senior leadership audiences on software investment decisions, cost performance, vendor risk, and strategic sourcing recommendations.
• Demonstrated financial acumen , including ownership of large, multi-currency software budgets, multi-year forecast modelling, variance analysis, and the ability to translate complex cost data into clear, decision-ready business narratives.
• Experience establishing or maturing a Software Asset Management program , including license reconciliation, entitlement management, compliance monitoring, and audit defense in a Fortune 500 or equivalent enterprise environment.
• Proven ability to operate effectively in ambiguity and complexity , leading cross-functional initiatives without direct authority and driving outcomes through influence, structured problem solving, and stakeholder alignment.
• Strong operational and governance discipline , with experience designing and implementing process controls, approval workflows, policy frameworks, and performance measurement systems that scale across a global organization.

  Preferred qualifications

• Hands-on experience with public cloud marketplace procurement models , including private offers, committed use structures, and ISV transaction management through AWS Marketplace, Azure Marketplace, or Google Cloud Marketplace.
• Deep familiarity with Microsoft commercial agreement structures , including Enterprise Agreement, Microsoft Customer Agreement, Microsoft Azure Consumption Commitment, and associated licensing optimization levers across M365, Azure, and Dynamics product families.
• Formal FinOps certification (FinOps Certified Practitioner or FinOps Certified Professional, issued by the FinOps Foundation) or equivalent demonstrated expertise in cloud and SaaS financial management frameworks.
• Demonstrated use of data and analytics to drive commercial decision-making, including vendor benchmarking, spend trend analysis, utilization modelling, and scenario analysis that strengthen negotiating positions and sharpen portfolio investment decisions.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you - and the products you deliver - will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.