Director IT Commercial Systems and CRM Operations - Global Commercial Technology

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Role

Lead the operational management and strategic development of US and JPAC commercial technology platforms supporting sales, medical affairs, market access, marketing, and omnichannel engagement.

Responsibilities

oversee CRM platform performance
partner with stakeholders to align technology roadmaps with business goals
drive continuous improvement
ensure governance, release, and change management
lead vendor management and operational excellence initiatives
manage and develop a global IT team

Requirements

Bachelor's degree in IT, Business, or related field
10+ years in IT with leadership experience supporting commercial systems in pharma
deep expertise in Salesforce, Veeva, or similar CRM platforms within regulated environments
5+ years managing cross-functional teams and vendor relationships
strong understanding of pharmaceutical commercial processes, GxP, compliance, and digital engagement technologies

High Value

extensive CRM management within regulated pharma environments
global deployment experience
knowledge of GxP, GDPR, HIPAA, and commercial tech ecosystems
certifications like Salesforce, Veeva, ITIL, PMP preferred

Work Setup

hybrid, minimal travel (~10%).

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Vacancy posted 1 day ago

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