Property Manager

Job Description

Job Description

Job Title: Property Manager

Location:  Truckee, CA

Compensation: $72,000-$74,000

Work Type:  Full-Time 

Shift:  Short-term vacation rental industry; schedules vary; availability to work weekdays, weekends, occasional long hours, and holidays as needed.

Avari was built to raise the standard of vacation rental management, and we're looking for people who want to help build what's next. Join a growing organization where your ideas matter; your work has an impact, and you could grow alongside the business. Avari Management manages 5,400 properties across 24 markets throughout the East and West Coast. The company is a year into standing itself up after carving out from a national operator. The Property Manager owns the end-to-end homeowner experience for their assigned portfolio. This role serves as the single point of accountability for property performance, homeowner satisfaction, and operational execution.

CORE RESPONSIBILITIES:

1. Homeowner Relationship Management

Primary Point of Contact & Trusted Adviso r

• Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
• Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
• Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
• Conduct regular proactive check-ins with homeowners
• Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions

Consultation & Guidance

• Confidently discuss property performance, revenue drivers, and market dynamics
• Guide homeowners on pricing strategy, marketing optimization, and improvement investments
• Clearly explain trade-offs, constraints, and decisions
• Maintain detailed homeowner history, preferences, and risk indicators in CRM

Retention & Growth

• Identify at-risk homeowners and execute retention plans
• Serve as the homeowner advocate in internal discussions and decision-making

2. Portfolio Operations Management

Property Oversight

• Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)
• Ensure properties meet brand, cleanliness, maintenance, and readiness standards
• Conduct and review inspections; address recurring issues through permanent solutions
• Monitor property condition trends and recommend preventative maintenance

Operational Decision-Making

• Coordinate with POD and/or third parties to resolve issues efficiently
• Own work order outcomes, not just submission or tracking
• Make day-to-day decisions independently
• Monitor and actively manage operational cost per property

Inspection Strategy & Scheduling Authority

• Ensure each property is physically or virtually inspected on a regular, proactive cadence
• Document inspection findings, trends, and follow-up actions clearly
• Escalate systemic issues for process improvement
• Own inspection strategy and cadence for the assigned portfolio
• Independently schedule and prioritize inspections based on:
  1. Owner arrivals and owner usage
  2. VIP and high-risk guest arrivals
  3. Recent maintenance issues or guest feedback
  4. Property complexity, size, and condition
  5. Time elapsed since last physical walkthrough

Quality & Compliance

• Review guest feedback and address property-specific issues at the root cause
• Ensure compliance with local regulations, HOA requirements, and brand standards

3. Departmental Partnership & Accountability 

Cross-Functional Ownership

• Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes

• Translate internal recommendations into clear homeowner actions and decisions

Execution & Follow-Through

• Submit requests following established protocols
• Track open items through resolution
• Provide feedback to teams on process gaps and improvement opportunities

4. Revenue & Performance Optimization

• Demonstrate working knowledge of revenue management principles
• Confidently communicate pricing and performance decisions to homeowners

5. Onboarding & Transitions 

• Lead homeowner relationship onboarding in partnership with onboarding and sales teams
• Set expectations early around communication cadence, standards, and decision-making
• Manage property offboarding with professionalism and feedback capture

REQUIRED QUALIFICATIONS

• 3–5 years of experience in property management, hospitality, or portfolio-based client management

• Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
• Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment.
• Ability to be highly organized while multitasking
• Comfort discussing money, performance, and tradeoffs with homeowners
• Strong operational judgment and follow-through
• High emotional intelligence and accountability mindset
• Comfortable operating in a fast-moving environment where structure is still being built

PERSONAL ATTRIBUTES

• Proactive and self-directed; takes ownership without being asked
• Solutions-oriented with strong follow-through
• Adaptable and comfortable with ambiguity
• Detail-oriented while maintaining big-picture judgment
• Collaborative team player with integrity and professionalism
• Extremely organized and able to manage multiple projects at one time

PHYSICAL REQUIREMENTS & WORK  

ENVIRONMENT

• Ability to conduct property inspections requiring walking, stairs, and physical assessment
• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, condo buildings, laundry or storage facilities -often in varying weather conditions.
• Ability to adapt schedule based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. The role requires extreme schedule flexibility.

• Hybrid work environment with requirement to work in the field for property inspections.
• Reliable transportation required.
• Regular travel within the locally assigned market and/or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching) and ability to lift to fifty (50) pounds without assistance.

Why Join Avari?

• Inclusive and collaborative culture
• One-team approach across Field and Support Teams
• Opportunity to grow, learn, and make an impact
• Cross-functional exposure across Operations, Property Management, Guest Services, Maintenance, Housekeeping, Sales, and Support
• Opportunity to contribute ideas and help shape processes as Avari continues to grow

Benefits Eligibility: Full-time employees regularly scheduled to work at least 30 hours per week are eligible for Avari benefit programs unless otherwise stated.

  Connect & Learn About Avari:  Discover our properties, destinations, and the hospitality experience we're building. 

Website : Stayavari.com

Press Release: Avari Launches to Redefine What Vacation Rental Management Can Deliver

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Avari Equal Opportunity 

Avari Management is an Equal Opportunity Employer committed to a diverse and inclusive workplace. All employment decisions are based on business needs, job requirements, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by law.

Avari Management provides reasonable accommodation for qualified individuals with disabilities in the application process. To request an accommodation, contact View email address on ziprecruiter.com.