Problem Manager

The team provides support to the front office, workflow administration, Enterprise Task Management Software Solution (ETMS2) system management. The individual is 100% onsite. The Workflow Manager will provide detailed updates to leadership and stakeholders by participating in meetings/forums and coordinating, consolidating, developing, and delivering/presenting associated meeting materials (e.g. slides, after action reports, minutes), and will oversee workflow of products in the Task Manager Tool (TMT) including reviewing for completeness, assigning work products to appropriate Action Officers, monitoring suspense dates, and discussing tasks with leadership as appropriate. Responsibilities Monitor, review, prioritize, and triage incoming taskers within the Task Management Tool (TMT) and ETMS2 environments across both NIPRNet and SIPRNet. Ensure accurate routing of taskings to the appropriate divisions, monitor task progress, maintain accountability, and track suspense dates to facilitate timely completion of assigned duties. Develop, package, and initiate new TMT taskers on behalf of leadership. Coordinate and distribute taskings to Major Commands (MAJCOMs), external agencies, and internal stakeholders, ensuring task requirements, deadlines, and deliverables are clearly communicated and executed. Manage the lifecycle of IRSS taskers by monitoring incoming requests, routing actions to appropriate offices, tracking milestones and suspense dates, and coordinating with division action officers to ensure timely responses and successful completion of requirements Support leadership decision-making by participating in meetings, forums, and working groups. Coordinate, consolidate, develop, and deliver status updates, briefing materials, reports, and presentations that communicate tasking status, risks, priorities, and organizational impacts to leadership and stakeholders. Build and maintain effective working relationships with Customer, DoD, MAJCOM, and other functional stakeholders. Facilitate coordination across organizations, resolve tasking issues, provide subject matter support, and ensure alignment of actions with organizational objectives and mission requirements. Requirements US Citizenship Fully adjudicated Secret Clearance Excellent written and verbal communication skills (3+ years) Ability to communicate confidently with senior stakeholders and foster client relationships (3+ years) Ability to organize and digest complex technical processes to help determine how said processes impact larger strategy (1+ years) Ability to operate within and contribute to meetings, independently Experience with TMT or ETMS2 (1+ years) Desired Skills Experience in TMT or ETMS2 (3+ years) Ability to build strong client relationships in person and remotely (3+ years) Strong ability to work cross-functionally and collaborate with stakeholders (3+ years) Analytical, communication, problem-solving, and time management skills (3+ years) About Us For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ #J-18808-Ljbffr