Dealership Technology Success Consultant

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Are you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.

As a Dealership Technology Success Consultant, you will be the driving force behind the adoption of a new online service reservation platform at your assigned dealers. You will coach, train and empower dealership teams to embrace this new technology - turning hesitation into confidence and complexity into simplicity. You will be provided with training that will allow you to lead your assigned dealers through the installation process and continue to provide post-installation support to ensure they are utilizing the new technology to its full potential.

What you'll do

• Lead onboarding and Training - deliver engaging, hands-on training session (virtual and in-person) that bring dealership teams up to speed on new technology

• Coach & Mentor - work side by side with dealership employee, offering personalized guidance and ongoing support to build lasting skills

• Build trusted relationships- serve as go-to partner for dealership management, fostering trust and ensuring alignment with their goals

• Analyze & Improve- collect feedback, identify adoption barriers and recommend actional improvements to optimize technology utilization

• Manage your territory - coordinate travel logistics (up to 80%, including overnights and flights) while maintain detailed records of visits and travel expenses.

• Champion Success - track key performance metrics and celebrate dealer milestones, driving measurable improvements in technology adoption.

How do we measure success in this role?

• High dealer adoption and satisfaction with FSR+

• Strong, lasting relationships across your territory

• Measurable improvements in dealership efficiency and customer experience

• Confident, well-trained dealership teams who can independently leverage the platform

Qualifications

• Teaching Mentality - you genuinely love helping others learn and grow

• Comfort working with technology - you pick up new software quickly and can explain it clearly

• An inquisitive mindset - you ask the right questions, dig deeper, and are always eager to understand the "why"

• An outgoing, extroverted personality - you are energized by meeting new people

• Willingness and ability to travel up to 80% (including overnight travel & Flights)

• Valid driver's license and reliable vehicle

• Strong communication and presentation skills

Bonus Points If You Have...

• Experience with automotive Dealer Management System(s) DMS

• Background in software training, or technical enablement

• Previous customer service or client-facing consulting experience

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $60k to $74k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.