Distribution Account Manager

Job Summary

The Distribution Account Manager is responsible for the day-to-day management of assigned distribution partners across the AMER region. This role serves as the primary owner of distribution relationships from contracting through operational and commercial execution, ensuring partners are correctly onboarded, configured, and operating in line with IHG standards while delivering value to hotels. The role owns the ongoing health, performance, and governance of OTA and distribution partners by monitoring KPIs, supporting regular business reviews, resolving operational and compliance issues, and coordinating cross-functionally to drive sustainable results for hotels. The role will also focus on business development, to support the region, and establish new opportunities and connectivity with OTAs and Tour Operators.

Key Responsibilities

• Serve as the primary Distribution owner for assigned partners, acting as the central point of contact for account management activities

• Support and participate in regular account reviews, including MBRs and QBRs, with partners and internal stakeholders

• Support regional and commercial teams by addressing partner-related questions, issues, and opportunities

• New business development

• Partner with the Commercial organization to align account enablement and identify high‑value opportunities

Contracting and Commercial Governance

• Lead or support partner contracting and contract renewals within defined Distribution guardrails

• Ensure partner contracts align with IHG distribution standards, onward distribution principles, and rate parity requirements

Operational Management and Execution

• Own partner onboarding, setup, and ongoing maintenance across Distribution systems and tools

• Manage and maintain accurate partner information in Merlin, ensuring ongoing data integrity

• Support the onboarding and integration of new brands into partner portfolios

Connectivity and Channel Support

• Act as the first point of escalation for partner connectivity and channel support issues

• Coordinate with internal technical teams and external connectivity providers to resolve issues efficiently

• Rate Parity and Compliance Support

Experience

• 8+ years of progressive work-related experience as a Product Manager or Sr. Product Manager with demonstrated proficiency in one or multiple disciplines/technologies/processes related to the position including product and/or project management, travel technology systems (GDS, OTAs, PMS and other distribution technology), or vendor relationship management.

Skills & Technical Experience

• Experience leading medium‑to‑large partner integration initiatives, including requirements gathering, stakeholder communication, change management, and delivery, with hands‑on experience testing APIs and working with XML/JSON messaging.

• Proven success operating as a Product Manager in modern, cross‑functional software environments, overseeing multiple products and collaborating effectively with engineering, design, and business stakeholders.

• Strong analytical, project management, and communication skills, including the ability to define product goals and success metrics, provide in‑depth technical analysis and feedback to engineering and leadership, manage competing priorities, and adapt quickly within complex travel distribution ecosystems.

Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing need of the business.

The salary range for this role is $94,300 to $118,000. This role is also elegible for bonus pay. We offer a comprehensive package of benefit including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

#LI-CH1

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.