Ambulatory Services Representative II - Per Diem Mon - Fri 8:30-5pm

Position Summary The incumbent is responsible for coordinating all the functions and activities related to patient access including front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Position Ambulatory Services Representative II Department Otolaryngology Schedule Per Diem – This role works when needed Mon - Fri to cover vacations, etc. No weekends, evenings, or overnights. This is an outpatient clinic with standard daytime clinic hours. Essential Responsibilities / Duties Provides support as needed to optimize daily flow: charge entry, batch controls, billing (TES) edits, hold bill edits, charge reconciliations, and billing and managed care functions (responding to billing inquiries, corresponding with insurance carriers, investigating discrepancies, etc.). Provides general administrative support, including word processing, spreadsheets, and presentation software to create and edit department documents and/or presentations. Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & manager administrative appointments, answering departmental calls, and credentialing documents. Performs a wide variety of administrative duties to ensure proper functioning of the department including reception & customer service, creating or verifying Master Patient Index (MPI), registration demographics, visit management, appointment scheduling (including consults, tests, in‑office procedures, follow‑up visits, and cross‑booking interpreters, social services, radiology, etc.), insurance/coverage verification, co‑payment collection, front‑end review and correction of registration & insurance edits, pre‑authorization, referral coordination and reconciliation, and referral work lists. Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Job Requirements Education HS/GED plus 3+ years relevant experience. Bachelor's degree or Associate's plus 1 year relevant experience. Experience Experience with medical billing or a similar setting preferred. Knowledge and Skills Excellent English communication skills (oral and written) and interpersonal skills to interact with internal and external contacts in a courteous and patient‑focused manner. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and balance multiple priorities. Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or the ability to learn such systems is also required. Compensation Range $22.36 - $27.26 (estimates based on minimum qualifications; additional factors considered when making an offer; includes benefits such as medical, dental, vision, pharmacy, contract increases, etc.) Equal Opportunity Employer Disabled/Veterans. #J-18808-Ljbffr Boston Medical Center (BMC)